Administrator
Location: Sandton, South Africa
Company: Capitec Bank Ltd
Application Closing Date: [Not specified – apply as soon as possible]
About Capitec Bank
Capitec Bank is one of South Africa’s fastest-growing retail banks, built on simplicity, transparency, and client-first principles. Our purpose is to enable our clients to live better by providing accessible, affordable, and innovative banking solutions. With over 20 million clients, Capitec is dedicated to creating a banking experience that is simple, affordable, and empowering.
If you’re energetic, self-motivated, and passionate about delivering exceptional client service, then Capitec is the place for you.
Purpose of the Role
To contribute to an optimal client experience by providing efficient administrative support across designated areas of the client life cycle. This role is responsible for supporting Relationship Managers and Key Account Managers with client onboarding, maintaining client information on relevant systems, processing client requests, and ensuring compliance in line with banking policies and procedures.
Key Responsibilities
Client Administration & Onboarding
- Provide administrative support to Relationship Managers and Key Account Managers during the client onboarding process.
- Capture, load, and maintain all client information accurately on relevant systems.
- Process client requests and enquiries in line with agreed service levels.
- Ensure payment and client data is correct, compliant, and securely stored.
Payments Processing & Compliance
- Monitor compliance with clearing rules and payment system requirements.
- Support processing of payments across multiple payment streams, including Authenticated Collections (DebiCheck) and EFT.
- Escalate and resolve client payment issues promptly.
- Maintain a working knowledge of the interbank payments arena.
Risk, Compliance & Recordkeeping
- Ensure that all client administration and payment processes comply with Capitec policies, procedures, and regulatory frameworks.
- Identify gaps or risks in processes and escalate where necessary.
- Contribute to audit readiness by ensuring accurate recordkeeping of client and payment transactions.
Client Support
- Respond to internal and external client enquiries professionally, providing accurate information and timely resolutions.
- Build strong working relationships with internal teams to ensure seamless service delivery.
- Support Relationship Managers with after-sales and ongoing client servicing.
Minimum Requirements
Education:
- National Senior Certificate (Matric) – compulsory.
- National Certificate (NQF 5) or higher in Banking/Finance/Commerce – advantageous.
Experience:
- Minimum 2 – 3 years’ compliance monitoring and administration experience.
- At least 3 years’ general banking experience.
Ideal/Preferred Requirements
- 2+ years’ proven compliance and administration experience in a financial or banking environment.
- A relevant qualification in Commerce, Finance, or Banking.
- Knowledge of Capitec Bank systems and processes.
- Knowledge of data analytics and client service principles.
Knowledge and Skills
Knowledge (Minimum):
- Applicable clearing rules and interbank payments arena.
- Payment systems and payment streams (Authenticated Collections / DebiCheck, EFT).
- MS Office (Word, Excel, Outlook).
Knowledge (Ideal):
- Capitec Bank systems, policies, and practices.
- Data analysis and reporting.
- Client service principles and client lifecycle management.
Skills:
- Strong attention to detail and accuracy.
- Excellent communication (verbal and written).
- Problem-solving and analytical skills.
- Computer literacy in MS Word, Excel, and Outlook.
- Ability to prioritise tasks and work under pressure.
Personal Attributes
- Service-oriented and client-focused.
- Self-motivated with a proactive attitude.
- Professional, ethical, and trustworthy.
- Team player with strong interpersonal skills.
- Resilient and adaptable in a fast-paced environment.
Conditions of Employment
- Clear criminal and credit record is essential.
- Must be willing to undergo relevant checks and assessments.
- Must be eligible to work in South Africa.
Why Join Capitec?
At Capitec, you’ll be part of a culture that values innovation, simplicity, and people. We offer:
- A dynamic, client-first work environment.
- Opportunities for learning and professional growth.
- A chance to contribute to transforming the banking industry in South Africa.
How to Apply
- Start your journey by completing the Capitec short assessment here: [Insert assessment link].
- Finalize your application by clicking the Apply Now button on the official Capitec Bank careers portal.
Please note: Capitec is committed to diversity and inclusion. Applications will be considered strictly in line with our Employment Equity goals.
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