Administrative Assistant X 3
Reference Number: 5963
Division: 3300
Location: Cape Town, Western Cape, South Africa
Contract Type: Fixed-Term Contract (3 Years)
Closing Date: 23 September 2025
Remuneration: R244,732.00 per annum (Total Employment Cost package)
Employment Equity: Preference will be given to People with Disabilities
About the Road Accident Fund (RAF)
The Road Accident Fund (RAF) plays a critical role in South Africa’s social and legal framework by providing appropriate cover to all road users within the borders of South Africa. Our mission is not only to compensate and rehabilitate persons injured as a result of motor vehicle accidents but also to actively promote the safe use of roads across the country.
At RAF, we value integrity, compassion, accountability, respect, excellence, and empathy in all that we do. We are committed to delivering services in a timely, professional, and caring manner to ensure that those impacted by road accidents receive the support they need.
We are currently seeking a detail-oriented and highly motivated Administrative Assistant to join our Cape Town office. This role presents a unique opportunity to contribute meaningfully to RAF’s mission while developing valuable administrative experience in a professional public sector environment.
Purpose of the Role
The Administrative Assistant will be responsible for delivering comprehensive administrative and clerical support to the department. The incumbent will manage day-to-day office functions, assist in compliance and recordkeeping, coordinate meetings, and ensure that documentation and correspondence are accurate and efficiently handled. This position requires a high level of professionalism, organizational skills, and the ability to work under pressure while maintaining confidentiality.
Key Performance Areas (Responsibilities)
1. Compliance Administration
- Maintain up-to-date written documentation relating to the department’s business activities.
- Ensure strict adherence to internal policies, procedures, and process standards.
- Keep abreast of internal standards and business goals to ensure alignment with compliance and audit requirements.
2. Office Coordination
- Manage correspondence, filing, telephonic queries, and provide general administrative support to the office.
- Maintain confidentiality in all departmental matters and correspondence.
- Conduct follow-ups on outstanding matters, ensuring all queries and requests are resolved within agreed timelines.
- Engage with internal processing centres on outstanding documentation or queries.
- Validate and verify information submitted to ensure accuracy before capturing or distribution.
- Allocate reference numbers and capture related documents on internal systems.
- Handle stationery requests and maintain adequate office supplies.
3. Meeting and Diary Support
- Arrange internal and external meetings, ensuring confirmation of attendance and diary management for team members.
- Assist in preparing agendas and taking minutes in line with governance standards.
- Distribute meeting minutes, maintain registers for outstanding matters, and track resolutions.
- Support in the planning and coordination of departmental appointments and stakeholder engagements.
4. Document and Records Management
- Administer and maintain the department’s filing system (both physical and electronic) in accordance with the RAF filing plan.
- Ensure timely retrieval of records, documents, and correspondence as required.
- Record the receipt of all documentation, allocate file numbers, and ensure proper filing.
- Safeguard confidentiality of sensitive documents and ensure they reach intended recipients promptly.
Qualifications and Experience
Minimum Requirements:
- Matric / Grade 12 certificate.
- At least 1 year of relevant administrative experience in a similar environment.
Preferred/Advantageous:
- Exposure to public sector processes and administration.
- Basic knowledge of Supply Chain Management (SCM) processes.
- Basic financial acumen to support departmental expenditure tracking.
Technical Skills and Competencies
- Computer literacy: Proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Strong organizational and planning skills.
- Effective written and verbal communication abilities.
- Ability to access and manage required information with accuracy.
- Good administrative and filing skills.
- Knowledge of basic records management practices.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Confidentiality and professional discretion in handling sensitive information.
Behavioural Competencies
- Planning and Organisation: Ability to prioritize and manage multiple tasks effectively.
- Ethics and Values: Demonstrates integrity, accountability, and respect in all dealings.
- Personal Mastery: Self-motivated with a commitment to professional growth.
- Client Service Orientation: Dedicated to delivering high-quality service to both internal and external stakeholders.
- Emotional Wisdom: Demonstrates sound judgment, resilience, and decision-making under pressure.
RAF Core Values
As an Administrative Assistant, you are expected to embody RAF’s values in all aspects of your work:
- Integrity: Acting honestly and ethically in all duties.
- Compassion: Showing empathy and care in interactions.
- Accountability: Taking ownership of tasks and responsibilities.
- Respect: Valuing colleagues, stakeholders, and clients.
- Excellence: Striving for the highest quality in service delivery.
- Empathy: Understanding and addressing the needs of clients with sensitivity.
Why Join the Road Accident Fund?
- Opportunity to gain valuable experience in a respected national public entity.
- Develop skills in compliance, administration, and stakeholder engagement.
- Contribute meaningfully to South Africa’s social and legal framework.
- Be part of a values-driven organisation that places people at the centre of its operations.
Application Process
Interested applicants should submit their comprehensive CV, together with certified copies of their ID document, Matric certificate, and any relevant qualifications. Applications must clearly indicate the reference number (5963) of the post applied for.
Important Notes:
- Only shortlisted candidates will be contacted within six weeks after the closing date.
- Security vetting will be conducted on all prospective employees.
- Applicants with foreign qualifications must provide proof of evaluation by the South African Qualifications Authority (SAQA).
- Appointment is not guaranteed, and RAF reserves the right not to fill the advertised post.
Closing Date: 23 September 2025
Location: Cape Town, Western Cape
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