Reception Administrator
Location: Mediclinic Sandton | Bryanston, Johannesburg | South Africa
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
About Mediclinic Southern Africa
Mediclinic Southern Africa is a leading private healthcare group dedicated to delivering high-quality patient care through clinical excellence, ethical standards, and exceptional service. Our facilities operate across South Africa, providing advanced medical treatment supported by skilled professionals and modern technology. We believe in creating a compassionate, patient-centered environment where every staff member contributes to positive health outcomes.
If you are passionate about healthcare administration, customer service, and efficiency — this opportunity could be your next career step.
Main Purpose of the Job
The Patient Administration Clerk plays a key role in managing all aspects of patient admissions and discharges in a professional, accurate, and patient-focused manner. The incumbent ensures that all administrative procedures are completed according to policy while minimizing operational and financial risks to the organisation. The position requires a combination of attention to detail, empathy, and strong organisational ability to ensure a seamless patient experience.
Key Responsibilities
1. Patient Admissions and Bookings
- Capture and process all patient admissions, including pre-admissions and bookings, accurately and efficiently according to established procedures.
- Verify and record patient details, including medical aid and payment information, ensuring completeness and accuracy.
- Communicate effectively with patients, families, and clinical teams to ensure a smooth admission process.
- Coordinate with relevant departments to prepare beds and resources for incoming patients.
2. Financial Risk Management
- Identify and prevent financial risks by adhering to Mediclinic’s administrative and financial policies.
- Verify medical aid benefits, authorisations, and payment arrangements prior to admission.
- Utilize the Debtpack Enquiry application to check for outstanding amounts and handle flagged or blacklisted patient accounts accordingly.
- Ensure all payments, deposits, and billing activities are processed accurately, following cash-handling policies.
3. Discharge Process Management
- Facilitate an efficient discharge process in accordance with the Patient Administration Manual.
- Ensure that all billing and account settlements are finalised before patient discharge.
- Coordinate with nursing and billing teams to ensure that patient records are updated and closed correctly.
- Maintain professionalism and compassion when assisting patients and their families during discharge procedures.
4. Data Integrity and Record Keeping
- Maintain accurate and confidential patient records in compliance with data protection and privacy regulations.
- Capture patient data on Mediclinic’s AS400 system and ensure that information is regularly updated and verified.
- File documentation systematically to enable easy retrieval and audit compliance.
- Prepare daily reports, statistics, and follow-ups as required by the department.
5. Communication and Service Excellence
- Act as the first point of contact for patients and visitors, providing excellent customer service and ensuring their needs are met.
- Communicate clearly and courteously with internal departments and external stakeholders.
- Uphold Mediclinic’s values of care, compassion, and integrity in all patient interactions.
- Demonstrate awareness of patient confidentiality at all times.
6. Compliance and Emergency Procedures
- Adhere to all hospital policies and protocols related to safety, confidentiality, and operational conduct.
- Assist in implementing emergency and major incident protocols (including fire, flood, or robbery situations).
- Support quality assurance and compliance efforts within the Patient Administration function.
Qualifications and Experience
Essential Education:
- Grade 12 / Senior Certificate or equivalent qualification.
Desirable Education:
- Certificate or diploma in Medical Office Administration, Patient Services, or Healthcare Management.
Experience:
- No experience required (training provided).
- Desirable: Previous experience in a hospital or healthcare administration environment; reception or billing experience preferred.
Knowledge and Skills
Technical Knowledge:
- Strong understanding of patient administration policies and procedures (e.g., confidentiality, cash handling, blacklisted accounts, bed management).
- Familiarity with medical aid schemes, billing procedures, and private healthcare environments.
- Basic understanding of ICD and CPT codes.
- Knowledge of the Workmen’s Compensation Act (WCA) and related processes.
- Proficiency in hospital systems such as AS400, Debtpack, and other administrative software.
- Basic anatomy and medical terminology.
Computer Literacy:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Comfortable using hospital management systems and switchboard operations.
Core Competencies:
- Excellent interpersonal and communication skills.
- Attention to detail and high accuracy in data capturing.
- Strong problem-solving and organisational abilities.
- Ability to multitask in a fast-paced environment.
- Commitment to patient-centered service and confidentiality.
- Professional, empathetic, and reliable approach to work.
Employment Equity
Mediclinic Southern Africa is committed to the principles of Employment Equity and preference will be given to candidates from designated groups in accordance with the company’s Employment Equity Plan.
Internal employees who are on fixed-term contracts are encouraged to apply using an external candidate profile (not their employee profile).
Join Our Team
If you are detail-oriented, passionate about providing excellent service, and eager to contribute to a high-performing healthcare environment, we invite you to apply for the Patient Administration Clerk role.
Be part of a healthcare institution that values excellence, integrity, and care — where your role directly contributes to improving patient experiences and outcomes.
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