X4 Administrative Assistant
Location: Johannesburg, Gauteng, ZA
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
About the Road Accident Fund
The Road Accident Fund (RAF) is a statutory body established to provide social insurance cover to all road users within South Africa’s borders. The organization’s mandate is to rehabilitate and compensate individuals injured in motor vehicle accidents and to promote the safe use of roads nationwide.
Through its mission to provide timely, fair, and compassionate service, the RAF plays a vital role in supporting victims of road accidents and their families. The Fund’s operations are underpinned by values of integrity, accountability, empathy, and service excellence.
Purpose of the Position
The Administrative Assistant will provide comprehensive day-to-day administrative and office support to the Medical Management Department. This role ensures that departmental operations run smoothly, that documentation is accurate and compliant with RAF standards, and that internal and external stakeholders receive efficient, professional support.
The incumbent will play a pivotal role in maintaining proper records, coordinating meetings, managing documentation, and ensuring that internal procedures align with corporate governance and compliance standards.
Key Performance Areas (KPAs)
1. Compliance Administration
- Maintain up-to-date written documentation on all business activities within the Medical Management Department.
- Ensure compliance with RAF policies, Standard Operating Procedures (SOPs), and internal process standards.
- Stay informed of changing internal controls and compliance requirements.
- Support the implementation of internal control measures to minimize operational and compliance risks.
- Prepare and maintain registers and records related to departmental activities, audits, and compliance reporting.
2. Office Coordination
- Perform day-to-day administrative duties and assist with follow-ups on outstanding departmental matters.
- Monitor and manage incoming and outgoing correspondence, ensuring that requests are responded to within required timelines.
- Maintain adequate stock of stationery and office supplies within the department.
- Validate and verify information and documentation submitted for processing to ensure accuracy before capturing.
- Capture relevant information and allocate reference numbers in internal systems, such as the document tracking system.
- Allocate and track work items to responsible team members for timely resolution.
- Draft and send official correspondence, letters, and communication to internal and external stakeholders.
- Ensure the departmental register of documents, requests, and responses remains updated and accurate.
3. Meeting Support
- Coordinate and arrange departmental meetings, workshops, and engagements with stakeholders.
- Schedule appointments and maintain diaries for managers and senior officials.
- Assist with taking, typing, and distributing meeting minutes in accordance with RAF governance standards.
- Maintain registers to track outstanding matters, resolutions, and action items arising from meetings.
- Prepare follow-up plans and status reports on pending issues to support decision-making.
- Confirm meeting attendance and venue bookings to ensure logistical readiness.
4. Document and Records Management
- Administer the document management and filing system in accordance with RAF’s Records Management Policy and Filing Plan.
- Maintain an effective and up-to-date filing system (manual and electronic) for easy retrieval of records.
- Handle sensitive documentation with confidentiality and professionalism.
- Acknowledge receipt of documents, allocate appropriate file numbers, and record data accurately on the system.
- Retrieve and provide information upon request in a timely manner.
- Ensure that all documentation reaches intended recipients and is securely stored according to data protection protocols.
Minimum Requirements
Education:
- Matric / Grade 12 certificate (essential).
Experience:
- Minimum of 1 year relevant experience in an administrative or office support environment.
- Experience in a corporate, healthcare, or government environment will be advantageous.
Competencies
Behavioural Competencies:
- Planning, Organizing, and Coordinating: Ability to manage multiple administrative tasks efficiently and prioritize work effectively.
- Client Service Orientation: Strong commitment to providing excellent service to both internal and external clients.
- Ethics and Values: Demonstrates integrity, accountability, and ethical conduct in all activities.
- Emotional Wisdom and Decision-Making: Exercises sound judgment and maintains professionalism under pressure.
- Personal Mastery: Displays initiative, adaptability, and a willingness to continuously learn.
Technical Competencies:
- Computer Literacy: Proficient in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Administrative Knowledge: Strong understanding of office administration processes and best practices.
- Data and Record Management: Ability to access, manage, and maintain accurate records.
- Document Control: Competence in drafting correspondence and maintaining filing systems.
- Basic Supply Chain Understanding: Awareness of procurement and inventory management principles.
- Basic Financial Acumen: Understanding of invoicing, petty cash handling, and budget tracking principles.
- Business Communication: Excellent verbal and written communication skills for effective correspondence and reporting.
Key Attributes
- Professional, courteous, and well-organized demeanor.
- Strong interpersonal skills and ability to work collaboratively within a team.
- Accuracy and attention to detail in documentation and data entry.
- High level of confidentiality and discretion when handling sensitive information.
- Ability to meet deadlines and handle multiple priorities in a fast-paced environment.
Employment Terms and Benefits
- Contract Duration: Three (3) years fixed-term.
- Remuneration: Total Employment Cost (TEC) package — employees are required to structure their own packages according to personal needs.
- Benefits: May include medical aid, pension, and other applicable allowances as per RAF policies.
- Work Environment: Office-based, with occasional interaction with external stakeholders.
Employment Equity Commitment
The Road Accident Fund is an equal opportunity employer and is committed to employment equity principles. Preference will be given to People with Disabilities (PWDs) and candidates from designated groups as defined in the Employment Equity Act, No. 55 of 1998.
Application Procedure
Interested applicants must submit:
- A fully completed and signed Z83 form (available on www.gov.za).
- A detailed and updated CV (maximum 5 pages).
- Certified copies of educational qualifications, ID document, and any supporting certificates (not older than 6 months).
Applications must clearly indicate:
- Reference Number: [To be specified in advert]
- Job Title: Administrative Assistant — Medical Management
Applications can be submitted through:
- Email: [Insert official RAF recruitment email address]
- Post: Road Accident Fund, Private Bag X**, Centurion, 0046
- Hand Delivery: RAF Head Office, Eco Glades 2, 420 Witch-Hazel Avenue, Centurion
Additional Notes
- Only shortlisted candidates will be contacted.
- If you do not receive feedback within six (6) weeks after the closing date, please consider your application unsuccessful.
- Successful candidates will be subject to security vetting and reference checks.
- Applicants with foreign qualifications must provide evaluation proof from SAQA (South African Qualifications Authority).
How to Apply?
Click the Button Below to Apply Online..
Join Our Whatsapp Channel
Click the Button Below to Join Online..
JOIN HERE