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UIF Client Service Officers 2025 (x462)

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Location: South Africa
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

Purpose of the Role

The Claims Credit Officer plays a critical role within the Department of Employment and Labour’s Financial Management Division. The incumbent will be responsible for managing, recording, and monitoring debtor accounts, ensuring the accurate collection and reconciliation of outstanding overpayment balances in line with the Unemployment Insurance Act (UIA) and the Unemployment Insurance Contributions Act (UICA).

This position requires individuals with integrity, attention to detail, and a strong understanding of financial and accounting principles. The successful candidate will assist in improving financial accountability, enhance compliance with legislation, and contribute to the department’s mandate of providing efficient unemployment insurance services to South African citizens.

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Key Responsibilities

1. Debtors Management and Credit Control

  • Maintain accurate and up-to-date records of all debtor accounts, both manually and electronically.
  • Verify and reconcile debtor transactions, ensuring correct allocation of payments and recovery of overpaid benefits.
  • Implement recovery procedures for outstanding balances in compliance with departmental policies and Treasury Regulations.
  • Identify potential risks and report financial discrepancies to the supervisor for prompt resolution.
  • Prepare regular reports on debtor status and payment trends for management review.

2. Claims Processing and Verification

  • Review and verify claims data in accordance with the Unemployment Insurance Act and related legislation.
  • Ensure that all claim documentation is complete, accurate, and properly recorded.
  • Collaborate with internal audit teams to ensure proper recordkeeping and compliance with financial controls.
  • Identify fraudulent claims or irregularities and escalate such cases following departmental procedures.

3. Financial Administration and Compliance

  • Apply sound knowledge of GRAP, GAAP, the Public Finance Management Act (PFMA), and Treasury Regulations in daily financial operations.
  • Support the Financial Management team in implementing effective debt management strategies and improving collection efficiency.
  • Participate in periodic audits and ensure that corrective actions are implemented to maintain compliance.
  • Assist with the preparation of monthly, quarterly, and annual financial statements and debtor reconciliation reports.

4. Stakeholder Engagement and Communication

  • Maintain professional communication with employers, employees, and beneficiaries regarding debt and claim queries.
  • Respond to correspondence related to overpayments, payment arrangements, and claim adjustments in a timely manner.
  • Educate clients on UIF processes, repayment obligations, and available channels for debt settlement.
  • Liaise with regional Labour Centres, employers, and government entities to facilitate efficient debt recovery.

5. Data Management and Reporting

  • Capture, verify, and update data on relevant financial systems, ensuring accuracy and completeness.
  • Generate system-based reports for management decision-making and performance monitoring.
  • Safeguard confidential information and maintain records in accordance with departmental information management policies.
  • Assist in improving data integrity across financial management platforms and ensure all transactions comply with audit requirements.

Minimum Requirements

Education:

  • Grade 12 / Senior Certificate (NQF Level 4).

Experience:

  • 0 – 6 months relevant experience in an administrative, accounting, or financial role.
  • Experience in a public sector finance environment will be advantageous.
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Knowledge Requirements

Applicants should possess sound knowledge and understanding of:

  • Unemployment Insurance Act (UIA)
  • Unemployment Insurance Contributions Act (UICA)
  • Public Finance Management Act (PFMA)
  • Treasury Regulations
  • Generally Recognised Accounting Practices (GRAP) and Generally Accepted Accounting Principles (GAAP)
  • Financial management processes and procedures
  • Departmental policies and internal control systems
  • Financial systems and basic bookkeeping principles

Skills and Attributes

Technical Skills:

  • Strong numerical and analytical skills
  • Excellent time management and organizational abilities
  • Computer literacy (Microsoft Office Suite and relevant financial software)
  • Data capturing and record management proficiency

Interpersonal Skills:

  • Good communication (verbal and written)
  • Problem-solving and decision-making ability
  • Customer service orientation
  • Teamwork and adaptability
  • High level of accuracy, integrity, and accountability

Personal Qualities:

  • Professional conduct and confidentiality
  • Ethical behaviour aligned with public service standards
  • Ability to work under pressure and meet deadlines

Key Competencies

  • Attention to Detail: Ensuring data accuracy and thorough verification of claims.
  • Accountability: Taking ownership of assigned tasks and adhering to compliance standards.
  • Analytical Thinking: Evaluating financial information to identify discrepancies and propose solutions.
  • Communication: Effectively engaging with stakeholders and providing accurate information.
  • Integrity: Demonstrating honesty and maintaining public trust in handling sensitive financial matters.

Application Process

Interested and eligible applicants must submit:

  1. A completed Z83 Application Form (Download the latest editable form)
  2. A comprehensive CV detailing qualifications, experience, and contactable references
  3. Certified copies of ID, educational certificates, and any other supporting documents

Reference Number: CCO-2024

Submission Options:

  • Hand Delivery: Deliver your application to your nearest Department of Labour Office in your province.
  • Postal Delivery: Mail your application to the designated postal address for the Labour Centre you are applying to.
  • Email Submission: Send your application to the correct email address as listed below, ensuring you quote the reference number in the subject line.
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Available Posts and Reference Details

  1. Barberton Labour Centre — Ref No: HR4/4/7/200 | Email: Jobs-BBN@labour.gov.za
  2. Bethal Labour Centre — Ref No: HR4/4/7/201 | Email: Jobs-BTH@labour.gov.za
  3. Ermelo Labour Centre — Ref No: HR4/4/7/206 | Email: Jobs-EML@labour.gov.za
  4. Malelane Labour Centre — Ref No: HR4/4/7/208 | Email: Jobs-MLE@labour.gov.za
  5. KwaMhlanga Labour Centre — Ref No: HR4/4/7/210 | Email: Jobs-KGA@labour.gov.za
  6. Mashishing Labour Centre — Ref No: HR4/4/7/215 | Email: Jobs-LDB@labour.gov.za
  7. Middelburg Labour Centre — Ref No: HR4/4/7/217 | Email: Jobs-MDB@labour.gov.za
  8. Mbombela Labour Centre — Ref No: HR4/4/7/221 | Email: Jobs-MBO@labour.gov.za
  9. Secunda Labour Centre — Ref No: HR4/4/7/230 | Email: Jobs-SCU@labour.gov.za
  10. Standerton Labour Centre — Ref No: HR4/4/7/232 | Email: Jobs-STN@labour.gov.za

(For full provincial listing, refer to the official Department of Labour advert.)

Important Notes

  • Only shortlisted candidates will be contacted.
  • Applications received after the closing date will not be considered.
  • Correspondence will be limited to successful applicants only.
  • The Department reserves the right to not fill any advertised post.
  • Preference will be given to suitably qualified candidates in line with the Employment Equity Act.

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