Branch Admin Officer
Location: Pretoria, Gauteng
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Job Reference Number: B110483
Department: Unitas Branch Admin
Industry: Pharmaceutical and Medical/Healthcare
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Location: Pretoria – Unitas
Closing Date: 30 November 2025 at 21:00
Introduction
Ampath stands as one of South Africa’s most trusted diagnostic laboratories, known for delivering precision, reliability, and patient-centred care. Every interaction with patients, clinicians, and healthcare partners reflects our commitment to excellence. The role of Branch Admin Officer is critical within this environment, forming the administrative backbone that ensures seamless patient flow, accurate data capture, and efficient specimen processing. This position is ideal for an individual who values accuracy, thrives under pressure, and seeks a meaningful career in the healthcare sector.
Role Overview
The Branch Admin Officer plays a pivotal role in ensuring that the patient journey begins with clarity and care. You will be responsible for capturing request forms into the Ampath system with precision, verifying the accuracy of patient and clinical information, and ensuring specimens are received and processed according to standard protocols. Your work directly influences the speed and accuracy of diagnostic results, making this a role with both operational and clinical significance.
Success in this role requires a fine eye for detail, strong organisational abilities, and the capacity to manage multiple administrative tasks simultaneously. You will consistently interact with patients, couriers, nursing units, and laboratory teams, making professionalism and communication key assets.
Key Responsibilities
1. Accurate Data Capture and Patient Information Management
- Capture patient request forms into the Ampath information management system with high accuracy.
- Verify patient demographics, medical aid details, clinical codes, and test request completeness.
- Identify missing or unclear information and liaise with healthcare practitioners or patients where required.
- Maintain data integrity and confidentiality in accordance with healthcare privacy standards.
2. Specimen Processing and Handling
- Receive specimens and ensure they are correctly labelled, stored, and processed for laboratory dispatch.
- Follow standard operating procedures (SOPs) for specimen handling to ensure no mix-ups or contamination.
- Monitor turnaround times and escalate potential processing delays to laboratory supervisors.
3. Client Service Excellence
- Provide friendly, empathetic, and professional assistance to patients when receiving forms or queries.
- Communicate clearly with clinicians, nursing staff, and internal departments to resolve administrative discrepancies.
- Represent Ampath’s brand values by ensuring every patient feels supported and respected.
4. Administrative Support and Reporting
- File documents, maintain orderly records, and ensure compliance with internal documentation standards.
- Assist with daily administrative activities such as scanning, printing, tracking outstanding results, and coordinating courier pickups.
- Participate in continuous improvement activities that enhance branch efficiency.
5. Compliance, Quality Control, and Risk Management
- Adhere to all Ampath policies, quality assurance standards, and laboratory administration regulations.
- Assist in audits, internal inspections, and compliance reviews.
- Ensure workplace safety by identifying risks and reporting hazards promptly.
Role Requirements
Minimum Educational Requirements
- Grade 12 certificate (essential).
- Additional certificates in medical administration, office administration, or data capturing will be advantageous.
Experience Requirements
- 1 to 4 years of proven data capturing or administrative experience, preferably in a healthcare, diagnostics, or clinical setting.
- Familiarity with patient forms, clinical documentation, or medical record systems is beneficial.
- Experience working in environments requiring strict accuracy, time management, and confidentiality.
Skills and Competencies
Technical Skills
- Strong computer literacy, including data entry accuracy and speed.
- Ability to work effectively with laboratory information systems or similar digital platforms.
- Competency in handling clinical documents and understanding basic medical terminology (advantageous).
Behavioural Competencies
- Attention to Detail: Capable of performing highly accurate, repetitive tasks without losing focus.
- Time Management: Able to prioritise multiple tasks and maintain efficiency during peak patient periods.
- Communication: Strong verbal and written communication skills, essential for liaising with patients and healthcare professionals.
- Customer Service Orientation: Professional, patient, polite, and empathetic in all interactions.
- Teamwork: Works collaboratively with laboratory, courier, and branch personnel to maintain seamless operations.
Role Impact
As a Branch Admin Officer, your contribution extends far beyond data capture. Your accuracy sets the foundation for correct diagnoses, your professionalism shapes the patient experience, and your efficiency supports the laboratory’s ability to deliver timely healthcare services. This role offers meaningful work and the opportunity to grow within a high-performance environment that values precision and continuous improvement.
Employment Equity
Ampath is committed to cultivating a diverse and inclusive workforce. In line with our Employment Equity goals, applications from individuals in underrepresented groups are strongly encouraged. We believe diversity enhances innovation, strengthens teams, and improves healthcare outcomes.
Working Conditions
- Hours of Work: 45 hours per week
- Workweek: 5 days
- Overtime or shift adjustments may be required based on operational needs.
How to Apply
If you are motivated, detail-oriented, and passionate about enabling high-quality healthcare, submit your application before 30 November 2025 at 21:00.
Join Ampath and step into a role where precision meets purpose—and where your work directly contributes to exceptional patient care.
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