Receptionist
Location: Pretoria, Gauteng
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Reference Number: POS05572
Location: Waterfall, Magwa Crescent, Johannesburg
Category: General Workers
Job Level: Semi-skilled with discretionary decision-making
Closing Date: 19 December 2025
Posted By: PSG Financial Services
1. Introduction
PSG Financial Services, a leading financial services provider in South Africa, is committed to excellence, innovation, and a client-first approach. As part of its dedication to creating an inclusive and diverse workplace, the organisation views transformation and employment equity as central to its strategic goals. Preference will be given to candidates from designated groups, and individuals living with disabilities are strongly encouraged to apply.
PSG is seeking a professional, well-presented, and service-driven Receptionist to join its dynamic team at the Waterfall office. This full-time, permanent opportunity is ideal for a candidate who is passionate about delivering exceptional customer service, excels in administrative tasks, and thrives in a fast-paced corporate environment.
The Receptionist is the first point of contact for clients, visitors, and stakeholders. This role requires a polished communicator, a reliable professional, and an organised multitasker capable of maintaining high service standards while handling diverse administrative functions.
2. Role Purpose
The primary purpose of this position is to manage the reception area with professionalism and efficiency, ensuring that all clients and internal staff members receive excellent service onsite and telephonically. The Receptionist also provides critical administrative support, maintains office systems, and contributes to the smooth functioning of operations across the Waterfall branch.
3. Key Responsibilities
3.1 Front Desk and Switchboard Operations
- Operate the switchboard with professionalism, handling incoming, outgoing, and internal calls efficiently.
- Redirect calls appropriately and ensure messages are accurate and promptly delivered.
- Welcome and assist visitors, ensuring every interaction reflects PSG’s values and commitment to superior client service.
- Maintain a polished, organised, and welcoming reception area.
3.2 Administrative and Office Support
- Assist with filing, scanning, mailing, photocopying, and distributing documents in a prompt and confidential manner.
- Support ad hoc data capturing when required, ensuring accuracy and attention to detail.
- Prepare, process, and submit invoices for payment in line with company financial procedures.
- Maintain accurate, detailed records and documentation for administrative workflows.
3.3 Office Coordination and Logistics
- Manage and coordinate boardroom bookings, including setup and ensuring the availability of required equipment.
- Handle all incoming parcels and deliveries, record them correctly, and notify staff in a timely manner.
- Assist with ordering and managing office stock such as stationery, consumables, and other operational materials.
- Administer and allocate staff access cards, including maintaining updated access logs.
- Support with events coordination, transport arrangements, and logistics as assigned by management.
3.4 Facility and Operational Support
- Report and track faults related to floors, equipment, and office infrastructure.
- Collaborate with facility management teams to resolve issues promptly.
- Uphold office standards by ensuring tidiness, functionality, and compliance with operational protocols.
3.5 Support to Senior Management
- Provide general administrative support to management teams as required.
- Execute tasks promptly, proactively, and professionally, maintaining confidentiality at all times.
- Assist with operational improvements and contribute to a collaborative office culture.
4. Minimum Requirements
- A completed Secretarial or Office Administration qualification is required.
- 2–3 years of experience in a similar reception, office administration, or switchboard role.
- Strong background in office operations, front desk management, or customer-facing environments.
- Proficiency in Microsoft Office and general office technology.
- Fully bilingual candidates will be highly advantageous.
5. Competencies and Personal Attributes
To succeed in this role, the ideal candidate will demonstrate:
Professional Competencies
- Excellent time management and organisational skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask effectively and prioritise tasks in a dynamic environment.
- Ability to work independently while maintaining strong teamwork values.
- High attention to detail, accuracy, and commitment to delivering quality work.
Interpersonal Attributes
- Professional, approachable, and service-oriented demeanor.
- Strong communication and interpersonal skills, both verbally and in writing.
- Ability to work well under pressure and meet strict deadlines.
- A positive, proactive attitude with a willingness to learn and adapt.
6. Employment Equity Commitment
PSG is committed to fostering employment equity and promoting a diverse workforce reflective of South Africa’s demographics. Candidates from previously disadvantaged groups and individuals with disabilities are strongly encouraged to apply.
7. Application Process
Interested candidates must apply through the PSG Careers portal:
- Main Website: https://www.psg.co.za
- Browse Vacancies: https://bit.ly/3bD2iAk
Applications close on 19 December 2025. If you do not receive feedback within two weeks of applying, kindly consider your application unsuccessful.
By submitting your application, you consent to PSG’s processing and storage of your personal information in line with POPIA.
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