Admin Clerk / Receptionist.
Reference Number: 1131071
Location: Lenasia, Johannesburg, Gauteng
Career Opportunity in Healthcare Administration
A reputable healthcare and medical pathology environment based in Lenasia, Johannesburg invites suitably qualified, detail-oriented, and customer-focused candidates to apply for the permanent position of Admin Clerk / Receptionist. This role is ideal for individuals seeking to build a long-term career in healthcare administration, laboratory services, and patient-facing operations.
The successful candidate will play a critical role in the pre-analytical laboratory process, administering the receiving, capturing, tracking, and distribution of medical samples to ensure accurate data capture, regulatory compliance, and the speedy processing of specimens in line with service delivery objectives and turnaround times.
This position requires a high level of professionalism, confidentiality, accuracy, and empathy, as the incumbent will interact daily with patients, medical professionals, couriers, and laboratory personnel in a fast-paced and highly regulated healthcare environment.
Position Overview
Job Title: Admin Clerk / Receptionist
Employment Type: Permanent
Reference Number: 1131071
Location: Lenasia, Johannesburg
Industry: Healthcare / Medical Pathology / Laboratory Services
Experience Level: Entry Level (0–1 year relevant experience)
The Admin Clerk / Receptionist is responsible for front-office reception management, laboratory sample administration, data capturing, customer service, and clerical support, ensuring that all specimens and related documentation are processed accurately and timeously in accordance with standard operating procedures (SOPs).
Key Purpose of the Role
The primary purpose of this position is to administer the receiving, capturing, tracking, and distribution of laboratory samples, ensuring that correct patient and specimen information is obtained, recorded, and maintained to facilitate efficient laboratory testing and reporting.
In addition, the role ensures a professional, welcoming, and well-managed reception area, delivering excellent customer service while upholding confidentiality, ethical standards, and organisational values within the medical pathology environment.
Minimum Qualifications and Requirements
Applicants must meet the following minimum requirements to be considered:
Educational Requirements
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Grade 12 (Matric) or a relevant NQF Level 4 qualification (essential)
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BSc Degree (advantageous but not mandatory)
Experience
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0–1 year relevant working experience in administration, reception, healthcare, or laboratory environments
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Exposure to medical, laboratory, or pathology settings will be an added advantage
Technical and System Knowledge
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Computer literacy (MS Office applications)
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Exposure to Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS)
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Understanding of organisational policies and procedures
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Knowledge of administrative workflows within healthcare environments
Key Duties and Responsibilities
The successful candidate will be responsible for, but not limited to, the following core duties:
Sample Administration and Processing
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Administer the sorting, receiving, and distribution of medical samples according to prescribed standard operating procedures
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Register and log samples accurately into the laboratory information system, ensuring data integrity and completeness
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Prioritise specimens correctly to ensure efficient processing and compliance with turnaround times
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Track specimen movement and monitor courier deliveries to ensure samples reach designated laboratories timeously
Laboratory and Hospital Support
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Perform hospital rounds to collect submitted samples and distribute laboratory reports in accordance with SOPs
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Monitor the progress of sample processing and report generation
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Follow up on outstanding reports and manage related queries within defined turnaround times
Reception and Customer Service
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Manage the reception area, welcoming patients and visitors professionally and courteously
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Provide accurate information, directions, and assistance to patients and healthcare professionals
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Handle patient enquiries, administrative queries, and customer complaints with empathy and professionalism
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Apply the principles of customer care in the medical pathology environment
Cash Handling and Administration
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Receive cash payments from patients and ensure accurate receipting
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Ensure banking of monies is completed in line with prescribed financial procedures and internal controls
Data Management and Documentation
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Prepare, scan, and upload patient forms onto the laboratory scanning system (e.g. Oculus)
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Resolve scanning incompletes in accordance with standard operating procedures
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Log incidents, customer complaints, and resolutions on the laboratory information management system
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Maintain accurate records and ensure compliance with organisational policies and regulatory standards
Stock Control and Housekeeping
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Monitor stock levels of consumables and administrative materials
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Order additional stock as required to ensure uninterrupted service delivery
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Ensure delivery of stock to doctors’ rooms and relevant service points
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Maintain basic housekeeping standards within the working area, including cleaning and preparation of equipment
Compliance and Professional Conduct
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Adhere strictly to uniform protocols, dress code, and professional appearance standards
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Ensure confidentiality of patient information at all times
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Represent the organisation ethically and professionally in all interactions
Required Skills and Competencies
The ideal candidate will demonstrate the following skills and attributes:
Technical and Administrative Skills
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Strong administrative and organisational skills
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Excellent attention to detail and accuracy
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Effective data capturing and record-keeping abilities
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Basic business numeracy skills
Interpersonal and Communication Skills
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Clear verbal and written communication skills
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Excellent telephone etiquette
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Strong interpersonal skills and customer orientation
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Ability to interact professionally with medical professionals, patients, and colleagues
Personal Attributes
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Ability to cope with nervous, distressed, or anxious patients
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High levels of empathy, patience, and sensitivity
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Ability to work under pressure in a fast-paced environment
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Flexibility and adaptability to changing priorities
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Strong sense of confidentiality and ethical conduct
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Ability to work independently and as part of a team
Work Environment
This role operates within a medical pathology and laboratory services environment, requiring strict adherence to health, safety, quality, and confidentiality standards. The position involves continuous interaction with patients, medical practitioners, couriers, and laboratory staff, often under time-sensitive conditions.
Remuneration
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Compensation is commensurate with qualifications and experience level
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The organisation offers a stable permanent role within a professional healthcare environment
How to Apply
Interested candidates who meet the above requirements are encouraged to apply before the closing date.
Reference Number: 1131071
Location: Lenasia, Johannesburg
Ensure that your application includes:
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A comprehensive and updated CV
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Certified copies of qualifications (if requested during shortlisting)
Closing Date
21 January 2026 at 12:00 AM
Late applications will not be considered.
Important Notice
Due to the high volume of applications anticipated, only shortlisted candidates will be contacted. If you do not receive feedback by the stipulated time frame, please consider your application unsuccessful.
The organisation is committed to fair recruitment practices, professionalism, and service excellence within the healthcare sector.
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