Patient Administration Clerk (x5 Posts) – Bertha Gxowa Hospital, Gauteng Department of Health

Reference Number: refs/035006

The Gauteng Department of Health invites suitably qualified candidates to apply for five (5) Patient Administration Clerk positions within the Admin and Support Services Directorate at Bertha Gxowa Hospital. This opportunity is ideal for individuals with experience in a hospital environment who are committed to providing high‑quality patient administrative support.

---

Position Details

• Directorate: Admin and Support Services
• Salary Package: R228 321.00 – R268 950.00 per annum (plus benefits)
• Location: Bertha Gxowa Hospital
• Enquiries: Ms. M.M. Mchunu | Tel: 011 278 7693
• Closing Date: 23 January 2026
• Employer: Gauteng Department of Health

---

Minimum Requirements

To qualify for this Patient Administration Clerk vacancy, applicants must meet the following criteria:

Essential Requirements

• Grade 12 / Matric certificate or equivalent qualification.
• At least one (1) year functional experience in a hospital environment, particularly in patient administration.
• Excellent communication skills, both verbal and written.
• Strong interpersonal relations, customer service orientation, and professionalism when dealing with patients and staff.
• Ability to handle confidential information responsibly, following legal and departmental guidelines.
• Computer literacy, specifically in Microsoft Office (Word, Excel, Outlook).
• Willingness to work under pressure, adapt to rotating duties, and handle high‑volume patient interactions.
• Candidates will undergo practical computer skills testing.

Added Advantages

• Experience using PAAB, HIS, SAP, or RIS patient administration systems.
• Computer training certificates.
• Ability to communicate in more than two official South African languages.
• Knowledge of relevant prescripts, including:
  • PFMA
  • Treasury Regulations
  • Public Service Act
  • UPFS
  • National Archives Act
  • PAIA
  • National Core Standards for Patient Care

Working Conditions

Applicants must be prepared to work shifts, including:

• After hours
• Weekends
• Public holidays
• Night duty
• Fixed or rotational shifts

Successful applicants may undergo medical surveillance as required by the Occupational Health and Safety Act.

---

Key Duties and Responsibilities

As a Patient Administration Clerk, you will play a crucial role in ensuring seamless patient flow and accurate record‑keeping. Duties include:

1. Patient Registration & System Management

• Register patients using SAP, HIS, and RIS systems.
• Admit, discharge, and transfer patients accurately.
• Follow downtime procedures and enter data once systems are restored.
• Ensure correct patient classification and follow up on outstanding accounts.

2. Data Accuracy & Documentation

• Capture complete and accurate patient information on both electronic and manual forms.
• Request, verify, and file required patient documents during initial and follow‑up visits.
• Book patient appointments and ensure proper scheduling.

3. Records Management

• Safeguard patient records in compliance with the National Archives Act and PAIA.
• Maintain confidentiality at all times.
• Ensure proper handling, storage, and retrieval of patient files.

4. Reporting & Administration

• Compile and submit statistics and reports timeously.
• Order stock and stationery related to patient administration.
• Assist other departments when required.
• Participate in rotation as determined by supervisors.
• Comply with the Performance Management and Development System (PMDS).

---

Application Instructions

Important: Only online applications are accepted.

Submit your application online via:
👉 https://jobs.gauteng.gov.za

Application Requirements

• Fully completed, initialled, and signed new Z83 Form (available at www.dpsa.gov.za/documents).
• A comprehensive CV with:
  • Chronological work history
  • Exact employment dates (DD/MM/YYYY)
  • Names and locations of institutions attended
  • Responsibilities and experience clearly outlined

Do NOT upload copies of qualifications during the initial application.
Only shortlisted candidates will be asked to submit certified copies before the interview.

Important Notes

• Applications using the old Z83 form will be disqualified.
• Ensure your Z83 form aligns with your CV— inconsistencies may lead to disqualification.
• Provide three contactable references, one of whom must be your current or most recent supervisor.
• The Department reserves the right to verify qualifications, conduct criminal record checks, and validate identity information.
• Foreign qualifications must be accompanied by a SAQA evaluation certificate (only required when shortlisted).
• Only shortlisted candidates will receive correspondence.
• If you do not hear back within three (3) months, consider your application unsuccessful.
• The Department reserves the right not to fill the post.
• No resettlement or S&T claims are available for these positions.
• Practical assessments may be conducted during recruitment.

---

Employment Equity

The Gauteng Department of Health is committed to Employment Equity.
People with disabilities are strongly encouraged to apply.

---

Screening Questions

1. Do you have a Grade 12 certificate or equivalent?
2. Are you computer literate?