Location: Hermanus, Western Cape
Company: Fidelity Services Group – Fidelity ADT
Industry: Security & Investigations
Job Type: Permanent | On-site
Experience Level: Entry Level
Posted: 19 January 2026
Closing Date: 21 January 2026

---

Join Fidelity Services Group as a Front‑Line Receptionist

Fidelity Services Group, South Africa’s leading security and protection services provider, is seeking a professional, well‑presented, and customer‑focused Receptionist to join the Fidelity ADT division in Hermanus. This permanent position is ideal for a confident, organised individual who thrives in a fast‑paced administrative environment and excels at delivering excellent front‑line service.

As the first point of contact for clients, visitors, suppliers, and internal staff, the Receptionist plays a critical role in shaping the experience of everyone who interacts with our branch. If you are passionate about customer service, administrative excellence, and contributing to a high‑performance team, this opportunity is perfect for you.

---

Position Overview

The Receptionist provides comprehensive administrative, front desk, financial support, and switchboard assistance to the branch. This role requires exceptional communication, strong organisational skills, and the ability to handle multiple tasks with professionalism and accuracy.

You will be responsible for managing client interactions, supporting internal departments, handling office supplies, assisting with data capturing, and maintaining efficient communication channels across the branch.

---

Key Responsibilities

1. Front Desk & Client Interaction

• Welcome, greet, and assist walk‑in clients professionally and courteously.
• Identify client needs and direct them to the correct department.
• Maintain a well-presented reception area and ensure you are professional, polite, and approachable at all times.
• Answer all incoming calls via the switchboard, transferring callers to relevant staff promptly.
• Take accurate messages and ensure they are delivered to staff members timeously.
• Support inter-company communication and uphold Fidelity’s service standards.

---

2. Administrative Office Support

• Handle internal and external correspondence as needed.
• Assist with general office and internal relations duties.
• Manage office stationery and grocery requisitions, including:
  • Coffee, tea, sugar, milk, and consumables
  • Office supplies such as paper, pens, cartridges, etc.
• Assist with ad hoc purchasing and procurement tasks:
  • Request and obtain supplier quotations
  • Create and submit requisitions
  • Secure approvals for purchase orders
  • Place orders and confirm goods received
  • Match supplier invoices with POs and submit to branch supervisor
• Support the new supplier/vendor onboarding process.

---

3. Data Capturing Support

• Assist various departments with accurate and timely capturing of job cards and invoices.
• Maintain strict accuracy and completeness of data entry to support branch operations.

---

4. Finance Support

• Perform daily banking duties as required.
• Post banking details and documentation to the designated Q‑Drive.
• Ensure accurate financial administration in line with company procedures.

---

5. Sales Support

• Receive sales leads from phone calls and walk‑in clients.
• Log and forward leads to the Sales Admin team or relevant Sales Consultants.
• Ensure seamless flow of lead information for follow‑up.

---

6. General Duties

• Perform ad hoc duties and responsibilities as directed by management.
• Support branch operations with flexibility and a proactive approach.

---

Required Skills, Knowledge & Competencies

Technical Competencies

• Strong proficiency in Microsoft Word and Excel
• Previous experience with LSN (advantageous)
• Excellent computer literacy
• Ability to handle switchboard operations professionally
• Ability to capture data accurately and work with internal systems

Behavioural Competencies

• Strong verbal and interpersonal communication skills
• Professional, friendly, and customer‑focused demeanor
• Ability to multitask, prioritise, and manage time effectively
• High level of accuracy, attention to detail, and organisational skills
• Team‑oriented mindset with a willingness to assist wherever needed
• Calm and composed under pressure
• Reliable, self‑motivated, and responsible

---

What Fidelity Services Group Offers

Joining Fidelity Services Group means becoming part of one of South Africa’s most respected security organisations. You will enjoy:

• A stable, permanent role in a reputable company
• Career growth opportunities within the Fidelity group
• A supportive team environment
• Exposure to a wide range of administrative and operational functions
• A role that allows you to build strong professional and customer service skills

Fidelity Services Group is committed to fair practice, equal employment opportunity, and the ongoing development of our people. Preference is given to qualified internal candidates, but we strongly encourage Historically Disadvantaged Candidates and Black Female Candidates to apply.

---

Important Notes

• Fidelity reserves the right not to make an appointment for this position.
• If you do not receive feedback within 10 working days from the closing date, your application should be considered unsuccessful.
• Fidelity Services Group (Pty) Ltd adheres to global ethical standards, fair employment practices, and continuous development of human capital.

---

How to Apply

If you are a professional, customer‑focused, organised, and motivated individual ready to represent Fidelity ADT with excellence, we encourage you to submit your application before 21 January 2026.

Take the next step in your administrative career with Fidelity Services Group — a trusted leader in security, innovation, and customer service.