Reference Number: CLO260120‑2
Positions Available: 15
Location: Constantia Park, Roodepoort, Gauteng
Company: Clover SA
Job Type: Learnership (12 Months)
Closing Date: 30 January 2026
Required Education: Grade 12 / National Certificate
Job Category: Customer Service

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Kickstart Your Career With a Leading South African Brand

Clover, one of South Africa’s most trusted and renowned FMCG companies, is inviting unemployed youth to apply for the Customer Service Centre (CSC) Learnership. This exciting 12‑month programme equips successful applicants with valuable customer service, communication, administrative, and call‑centre skills while offering real workplace exposure in a professional environment.

The learnership takes place at Clover’s Call Centre in Constantia Park, Roodepoort, where learners gain hands‑on experience and complete structured theoretical training toward a recognized NQF qualification.

If you are passionate about customer service, eager to learn, motivated to grow, and excited about developing a rewarding career within a world‑class call centre environment, this opportunity is for you.

Applicants from the West Rand and surrounding areas will be given preference.

Persons with disabilities are strongly encouraged to apply.

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About the Clover CSC Learnership

This programme is designed to empower learners with:

• Customer service skills
• Call handling experience
• Problem‑solving techniques
• Order capturing and administrative skills
• Communication and interpersonal development
• Real workplace experience with a leading FMCG brand

At the end of the 12‑month learnership, learners who meet all assessment requirements will receive a recognized NQF qualification, along with practical work experience that significantly enhances employability.

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Minimum Requirements

To qualify for this learnership, applicants must meet the following criteria:

✔ Educational Requirements

• Grade 12 / NQF 4
• Matric must have been completed between 2021 and 2025
• Minimum 55% in English
• Minimum 55% in Mathematics OR Maths Literacy

✔ Additional Requirements

• Must be unemployed at the time of applying
• Must NOT be currently enrolled in any other learnership
• Must NOT have previously completed a call centre or similar learnership
• Computer literacy – advanced level
• Must be willing to commit to a full‑time 12‑month programme
• Must be a South African citizen
• Preferably living in or near Roodepoort / West Rand

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Competencies & Behavioural Attributes

To be successful in this programme, applicants should demonstrate:

• Proactive and action‑oriented mindset
• Honesty, consistency, and reliability
• High personal standards and attention to detail
• Customer‑focused attitude
• Strong interpersonal and communication skills
• Ability to collaborate effectively within a team
• Motivation and willingness to learn
• Good numerical reasoning
• Ability to stay calm and professional in a call centre environment

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Key Duties & Responsibilities

1. Customer Service Excellence

• Provide high‑quality customer service to all callers
• Handle inbound and outbound calls professionally
• Assist customers with queries, orders, and complaints

2. Query Resolution

• Investigate and resolve customer concerns through the correct stakeholders
• Follow proper escalation processes
• Ensure queries are handled within service deadlines

3. Order Management

• Capture customer orders accurately and timely
• Work according to the daily call list and order schedule
• Confirm order details with customers using standard operating procedures
• Inform customers when accounts are on hold

4. Communication With Stakeholders

• Notify relevant internal teams of issues affecting customer orders
• Work closely with stakeholders to resolve customer concerns

5. Sales Support

• Promote and sell Clover and Principal products
• Suggest new or additional products to customers based on their order history
• Highlight product features, specials, and promotions

6. Team Support & Collaboration

• Promote teamwork and cooperation across the call centre
• Assist colleagues where necessary to achieve team KPIs
• Contribute to team success through shared responsibilities
• Participate in team meetings and discussions
• Take ownership of visual management tools and departmental information boards

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Why Join the Clover CSC Learnership?

✔ A world‑class training experience

Gain exposure to Clover’s professional customer service environment.

✔ A respected NQF qualification

Earn an industry-recognized qualification at the end of the programme.

✔ Boost your employability

Learn in‑demand customer service, admin, and call centre skills.

✔ Real workplace experience

Work alongside experienced call centre agents and supervisors.

✔ Personal and professional growth

Build confidence, communication abilities, and critical workplace skills.

✔ Inclusive work culture

Clover proudly encourages individuals with disabilities to apply.

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Documents Required

Applicants must submit the following:

• Detailed, updated CV
• Certified copy of Matric Certificate
• Certified copy of highest qualification (if applicable)
• Certified copy of ID
• (Optional) Additional supporting documents

Note: Management may use additional criteria for short‑listing.

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How to Apply

If you are an ambitious, hardworking, and passionate individual who wants to begin a career in customer service, apply before 30 January 2026.

Become part of a learnership that opens doors and builds future-ready professionals.

Start your journey with Clover today — where growth, opportunity, and talent development come together.