Client Service Officer (X146 Posts)

Post: Client Service Officer

Locations: Various Labour Centres Across South Africa

Reference: HR4/4/4/01/01 – HR4/4/4/01/25

Closing Date: 13 February 2026

Salary: R269 499 per annum

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Overview

The Department of Employment and Labour is inviting suitably qualified applicants to apply for the nationwide Client Service Officer vacancies. With 146 available positions across multiple provinces, this recruitment drive presents an excellent opportunity for South Africans seeking stable, long‑term government employment.

The role of a Client Service Officer is critical to the functioning of Labour Centres, as the position focuses on providing frontline service to the public, supporting the administration of the Unemployment Insurance Fund (UIF), and ensuring efficient handling of claims, enquiries, complaints, and client support services. This position is ideal for candidates who are passionate about serving the public, possess strong communication skills, and thrive in a structured, policy‑driven environment.

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Key Purpose of the Role

The primary purpose of the Client Service Officer role is to deliver excellent, efficient, and professional customer service to clients visiting the Labour Centre. The officer will be responsible for assisting with UIF applications, verifying documentation, resolving queries, capturing information accurately, and guiding clients through departmental processes.

This role contributes directly to improving service delivery standards within government structures, ensuring that clients receive accurate information, timely assistance, and a positive service experience.

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Key Responsibilities

1. Client Support and Frontline Service

• Welcome and assist clients who visit the Labour Centre.
• Provide accurate and up‑to‑date information on UIF processes, claims, benefits, and requirements.
• Respond to client enquiries professionally and courteously.
• Guide clients through the completion of forms and required documentation.
• Ensure a smooth flow of clients by managing queues and offering support as needed.

2. Claims Processing & Verification

• Assist in the processing of new UIF claims, continued claims, and related requests.
• Verify client documents such as IDs, banking details, employer information, and claim history.
• Capture client data accurately onto departmental systems.
• Ensure all claims adhere to the standards of the Unemployment Insurance Act (UIA) and Unemployment Insurance Contributions Act (UICA).

3. Administration & Recordkeeping

• Maintain accurate filing and documentation of client records.
• Update digital and manual databases with correct information.
• Follow departmental procedures on confidentiality, data integrity, and record security.
• Assist in compiling routine reports and administrative summaries.

4. Problem Solving & Issue Resolution

• Identify client issues and escalate complex queries to senior officers.
• Provide solutions where applicable, ensuring compliance with departmental policies.
• Monitor progress on unresolved queries and follow up where required.

5. Compliance with Legislation

Client Service Officers must maintain working knowledge of relevant legislation, including:

• UIA
• UICA
• Public Finance Management Act (PFMA)
• Treasury Regulations
• Departmental policies and financial procedures

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Minimum Requirements

Educational Qualification

• Matric / Grade 12 / Senior Certificate

Experience

• No previous experience required.
• 0–6 months in client service or administrative work will be advantageous.

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Required Knowledge

Candidates must demonstrate or be willing to acquire knowledge in the following areas:

• Unemployment Insurance Act (UIA)
• Unemployment Insurance Contributions Act (UICA)
• Public Finance Management Act (PFMA)
• Treasury Regulations
• Department of Employment and Labour procedures
• Basic finance and administration concepts
• Departmental operational policies

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Skills and Competencies

Essential Skills

• Excellent verbal and written communication
• Computer literacy with ability to use email, data‑capture systems, and basic office software
• Strong interpersonal and customer service skills
• Time management and organisational skills
• Analytical thinking for checking documents and verifying accuracy
• Numeracy and attention to detail
• Ability to work well within a team
• Ability to manage high‑pressure customer service environments

Personal Attributes

• Professional conduct
• Patience and empathy when assisting clients
• High level of integrity and confidentiality
• Strong work ethic and accountability

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Available Centres and Reference Numbers (X146 Posts)

Below are the Labour Centres and corresponding reference numbers. Applicants must select one centre only and use the correct reference number:

• Alberton – HR4/4/4/01/01 (X8)
• Benoni – HR4/4/4/01/02 (X6)
• Boksburg – HR4/4/4/01/03 (X5)
• Brakpan – HR4/4/4/01/04 (X6)
• Carletonville – HR4/4/4/01/05 (X7)
• Germiston – HR4/4/4/01/06 (X10)
• Johannesburg – HR4/4/4/01/07 (X2)
• Kempton Park – HR4/4/4/01/08 (X9)
• Nigel – HR4/4/4/01/09 (X6)
• Roodepoort – HR4/4/4/01/10 (X6)
• Sandton – HR4/4/4/01/11 (X2)
• Sebokeng – HR4/4/4/01/12 (X7)
• Soweto – HR4/4/4/01/13 (X6)
• Springs – HR4/4/4/01/14 (X5)
• Vanderbijlpark – HR4/4/4/01/15 (X7)
• Vereeniging – HR4/4/4/01/16 (X4)
• Atteridgeville – HR4/4/4/01/17 (X5)
• Bronkhorstspruit – HR4/4/4/01/18 (X5)
• Ga‑Rankuwa – HR4/4/4/01/19 (X5)
• Krugersdorp – HR4/4/4/01/20 (X8)
• Mamelodi – HR4/4/4/01/21 (X6)
• Pretoria – HR4/4/4/01/22 (X2)
• Randfontein – HR4/4/4/01/23 (X6)
• Soshanguve – HR4/4/4/01/24 (X8)
• Temba – HR4/4/4/01/25 (X5)

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How to Apply

Applicants must submit the following:

• Completed Z83 Application Form (Downloadable)
• A comprehensive and updated CV
• Certified copies of:
  • ID document
  • Matric certificate
  • Any additional qualifications

Submission Methods

📩 Email:
Send your application to: Jobs-UIF-GP1@labour.gov.za
Ensure the subject line contains the correct reference number.

📍 Hand Delivery:
Submit your application to your nearest Labour Centre.

📬 Postal Submission:
Mail to the address provided on the Z83 guidelines.

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Important Notes

• Only shortlisted candidates will be contacted.
• If you do not receive a response within two weeks after the closing date, consider your application unsuccessful.
• The Department of Employment and Labour is an Equal Opportunity Employer and supports the recruitment of People with Disabilities.