Receptionist
Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
🔑 Key Purpose
To manage the reception area and operate the switchboard professionally, while providing efficient administrative support to internal stakeholders and ensuring a positive first point of contact for visitors and callers.
🧾 Key Duties & Responsibilities
Switchboard & Front Desk Operations
- Professionally operate the switchboard system, ensuring all calls are answered, screened, and redirected appropriately.
- Prevent unauthorized sharing of confidential contact details (e.g., director mobile numbers).
- Greet and assist all visitors in a professional and courteous manner, ensuring compliance with security protocols.
- Handle both internal and external calls, including long-distance and international calls when requested by management.
- Maintain minimal switchboard downtime and manage high call volumes efficiently.
Administrative Support
- Take accurate messages and distribute them promptly to relevant individuals.
- Provide administrative assistance with telephone-related issues and new line installations.
- Manage the distribution of internal and external post and ensure timely delivery.
- Support internal customers in addressing telephone and connectivity concerns.
Meeting & Office Facility Management
- Oversee the booking, setup, and maintenance of meeting rooms and boardrooms.
- Ensure all rooms are equipped with required supplies (e.g., flipcharts, markers, batteries).
- Maintain reception and boardroom cleanliness and presentation to a high standard.
- Monitor and restock refreshments and supplies in the reception and boardroom areas.
- Raise Purchase Orders (POs) when needed for site-related supplies.
đź“‹ Key Competencies & Attributes
- Professional verbal communication and telephone etiquette
- Friendly, confident, and customer-focused demeanor
- Attention to detail and strong organizational skills
- Ability to work under pressure and manage high call volumes
- Proactive and takes ownership of the reception area (“owns the space”)
- Reliable, punctual, and professionally presented at all times
- Strong problem-solving abilities, especially in addressing customer complaints
- Willingness to learn about CCBSA operations and key locations
- Understanding of VIP protocol and visitor management
🎓 Qualifications & Experience
- Grade 12 (Matric)
- Receptionist or equivalent formal qualification
- Minimum of 3 years’ experience in a receptionist or front desk role
- Proficient in MS Word, Excel, and Outlook
- Experience with SAP is an added advantage
đź“Ś General Information
This advertisement outlines the minimum qualifications and experience required for the role. CCBSA management reserves the right to include additional criteria in the shortlisting process. Interested and suitably qualified applicants are encouraged to apply online through the official application portal.
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