Receptionist
Location: Benoni
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
PPurpose of the Job
The purpose of this role is to provide members with a warm and friendly welcome while delivering exceptional customer service. The individual in this position will be responsible for ensuring members have a positive experience from the moment they arrive, addressing their needs with efficiency, empathy, and a high level of professionalism.
Key Responsibilities
- Phone Reception: Answer incoming phone calls in a prompt, courteous manner, ensuring that inquiries are directed to the appropriate department or resolved directly.
- Customer-Focused Support: Assist members with their needs and concerns, demonstrating empathy and problem-solving skills to provide timely solutions.
- Issue Resolution: Address and resolve member inquiries or issues swiftly, ensuring a high level of satisfaction with each interaction.
- Member Registration & Greeting: Greet new and returning members with a warm, friendly attitude, and assist with the registration process efficiently.
- First Impressions: Create a positive, welcoming first impression for everyone who enters the facility, helping to foster a friendly and inclusive atmosphere.
- Reception Area Management: Maintain control of the reception area, ensuring it is organized, welcoming, and running smoothly at all times.
- Communication: Exhibit excellent verbal communication, clearly conveying information and maintaining a professional tone in all interactions with members, guests, and staff.
Experience & Competencies
Reliable Transportation: Ability to commute to the location without issues, ensuring consistent punctuality and attendance.
Basic Computer/PC Skills: Comfort with using computers and basic office software to perform tasks efficiently.
Friendly, Helpful Demeanor: An approachable attitude that aligns with the Planet Fitness brand and enhances the customer experience.
Flexibility in Scheduling: Ability to work various shifts based on the needs of the business, demonstrating flexibility and reliability.
High Energy & Enthusiasm: A positive and energetic attitude that reflects the company’s commitment to creating an enjoyable and motivating environment.
Prior Experience (Desirable): Previous experience working at a front desk or in customer-facing roles is a plus, though not mandatory.
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