Receptionist
Location: South Africa
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
About Clicks Group and UPD
Clicks Group is one of South Africa’s leading retail and healthcare companies, with a strong footprint across health, wellness, and pharmaceutical services. As part of this network, United Pharmaceutical Distributors (UPD) plays a critical role in ensuring the safe, efficient, and reliable distribution of pharmaceutical products to healthcare providers nationwide.
We pride ourselves on delivering service excellence, building trusted relationships, and creating sustainable value for our clients and communities. At UPD, every team member contributes to our shared vision of being the customer’s first choice in healthcare distribution.
We are now seeking a professional, customer-focused Receptionist to join our team at our Port Elizabeth branch.
Role Purpose
The Receptionist will manage the reception area while providing efficient administrative support to the branch. This role ensures all client, visitor, and telephonic interactions are handled professionally, promptly, and in line with UPD service standards.
As the first point of contact for visitors and callers, the Receptionist is a brand ambassador for UPD, representing our commitment to professionalism, customer care, and operational excellence.
Key Responsibilities
The successful candidate will be responsible for:
Front Desk & Visitor Management
- Receive and welcome clients, suppliers, and visitors in line with the Standard Operating Procedures (SOPs).
- Greet visitors courteously and determine their needs in a professional and efficient manner.
- Maintain and update the visitor register accurately.
- Direct visitors to the correct department or individual.
- Offer refreshments to visitors when appropriate.
- Ensure the reception area is always tidy, professional, and welcoming.
- Arrange back-up reception cover during absences or breaks.
Switchboard & Telephone Management
- Answer incoming calls promptly and politely in line with telephony standards.
- Identify the purpose of each call and respond or redirect accordingly.
- Deal with routine queries by providing correct information where possible.
- Forward calls to the appropriate staff members efficiently.
- Accurately take messages and ensure they are delivered promptly and completely.
Mail & Courier Administration
- Sort and distribute all incoming mail.
- Prepare and package outgoing mail for collection or courier services.
- Schedule and organise courier deliveries when required.
- Maintain proper documentation of all courier transactions.
Administrative & Clerical Support
- Perform day-to-day administration, including stationery ordering, document collation, and filing.
- Maintain reception equipment and report malfunctions (e.g., KABA system, turnstile reports).
- Book meeting rooms and send booking confirmations to participants.
- Support labour broker administration processes, including KABA enrolment and attendance management in collaboration with the broker admin team.
- Assist with ad hoc administrative duties as directed by management.
Minimum Requirements
Education:
- Matric / NQF Level 4 (Essential).
- Contact Centre or Telephony Etiquette Certificate (Advantageous).
Experience:
- Minimum 1 year of relevant customer service experience (Essential).
- Minimum 1 year of switchboard or receptionist experience (Essential).
- Office administration or front desk support experience will be advantageous.
Knowledge & Skills:
- Knowledge of customer service principles and practices.
- Knowledge of front desk processes and office administration functions.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Telephone etiquette and switchboard management.
- Time management and organisational skills.
- Strong oral and written communication skills.
- Ability to manage competing priorities with accuracy and attention to detail.
Competencies Required
- Customer Service Orientation: Passion for delivering high-quality service to clients, visitors, and colleagues.
- Communication: Effective verbal and written communication, with clear, professional tone.
- Organisation & Time Management: Ability to manage multiple tasks and prioritise effectively under pressure.
- Problem Solving: Ability to deal with queries and provide accurate, timely solutions.
- Team Collaboration: Works effectively with colleagues and supports a culture of teamwork.
- Professionalism: Maintains confidentiality, integrity, and a polished, approachable demeanor.
- Adaptability: Flexible to handle ad hoc tasks and changing priorities.
- First Call Resolution: Strives to resolve queries at first point of contact.
Why Join UPD and the Clicks Group?
- Be part of a trusted and established healthcare and pharmaceutical distribution leader.
- Work in a values-driven, customer-focused culture.
- Opportunity to develop professionally in a supportive, structured environment.
- Competitive remuneration aligned with market standards.
- Join a group committed to diversity, inclusion, and employment equity.
Application Process
Interested candidates who meet the minimum requirements are invited to apply online via the Clicks Group careers portal.
📌 Closing Date: Applications close two (2) weeks after the posting date. Late submissions will not be considered.
📌 Reference Number: [To be generated by recruitment system].
Please note: Should you not receive feedback within 30 days after the closing date, kindly regard your application as unsuccessful.
Employment Equity Statement
Clicks Group is an equal opportunity employer committed to transformation and diversity. Preference will be given to candidates from designated groups in line with the company’s Employment Equity Plan.
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