Discovery is Hiring a Administrator
Location: Gauteng
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
About Discovery
At Discovery, our core purpose is to make people healthier and to enhance and protect their lives. Everything we do is rooted in this purpose — from how we serve our clients to how we innovate across industries. We seek out exceptional individuals who share our vision and values — those who are self-driven, adaptable, and passionate about making a positive difference.
Our culture is fast-paced, dynamic, and purpose-led. We encourage innovation, accountability, and personal growth. Working at Discovery means being part of a company that doesn’t just measure success by financial performance, but by its ability to create meaningful change in society.
About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits (DCB) is a pioneer in transforming employee wellness and financial security in South Africa. As the first and only benefits provider designed to actively shape employee behaviour, DCB integrates health, wealth, and productivity solutions to build healthier, more financially secure workforces.
This business unit reimagines the traditional employee benefits model, focusing on retirement savings, life insurance, and integrated health management. Joining DCB means being part of a team that continuously innovates — where data-driven insights, compliance excellence, and exceptional client service define everything we do.
Purpose of the Role
The Retirement Fund Administrator plays a critical role within the Retirement Funds business unit by managing the day-to-day administration and compliance of employer-sponsored retirement funds under the Discovery Life Umbrella Pension and Provident Funds.
The incumbent is responsible for ensuring the accurate, efficient, and compliant execution of all administrative processes, including contribution reconciliation, investment allocation, and member management, while adhering to regulatory frameworks such as the Pension Funds Act, Tax Act, and Default Regulation requirements.
This position requires a detail-oriented professional who thrives in a structured, regulatory environment while embracing innovation and continuous improvement.
Key Areas of Responsibility
1. Fund Administration and Compliance
- Process all daily, weekly, and monthly transactional activities within agreed service level agreements (SLAs).
- Perform data verification, quality assurance, and document validation to ensure all records are complete and accurate.
- Ensure full compliance with the Pension Funds Act, Income Tax Act, and Fund Rules of the Discovery Umbrella Funds.
- Prepare non-compliance reports (Section 13A) and assist with regulatory submissions.
- Manage new member onboarding, contribution processing, and T-day adjustments.
- Administer withdrawals, transfers, and fund switches in accordance with internal procedures.
- Maintain accurate member and employer records across all administrative platforms.
2. Operational Excellence
- Implement and maintain effective administrative processes aligned with industry best practices and internal control standards.
- Review, refine, and improve workflows to ensure continuous efficiency gains.
- Identify and mitigate operational risks, ensuring data completeness, accuracy, and regulatory compliance.
- Support process automation initiatives within the business unit to drive productivity and service quality.
3. Client and Stakeholder Engagement
- Act as a key liaison between Discovery Corporate & Employee Benefits, brokers, participating employers, and fund members.
- Respond promptly and professionally to client queries, ensuring resolutions within SLA timelines.
- Handle escalations with empathy, precision, and accountability.
- Build and maintain strong relationships with brokers and internal stakeholders, fostering collaboration and client satisfaction.
4. Reporting and Data Management
- Prepare and distribute management and client reports, reflecting accurate fund positions and member data.
- Conduct data integrity checks to identify discrepancies and implement corrective measures.
- Ensure accurate capture and reconciliation of monthly contributions, investments, and returns.
- Support internal and external audit processes by providing timely, accurate documentation and reports.
5. Continuous Improvement and Team Support
- Participate in internal training, process enhancement, and system upgrade projects.
- Support change management initiatives to ensure successful adoption of new procedures or systems.
- Share knowledge and assist in coaching and mentoring new or junior administrators.
- Promote a culture of accountability, collaboration, and innovation within the team.
Education and Experience Requirements
Minimum Requirements
- Matric / Grade 12 – Essential
- 5 years’ experience in Employee Benefits, Retirement Fund, or Umbrella Fund administration – Essential
- Advanced MS Excel and MS Office proficiency – Essential
- Knowledge of Retirement Fund Operations, Investments, Accounting, and Regulatory Compliance
Preferred Qualifications
- NQF Level 6 qualification or equivalent in Wealth Management, Financial Planning, or Business Administration
- Industry-related certifications, such as Introduction to Retirement Funds (IRF) or Wealth Management Level 1 – Advantageous
Skills and Competencies
Technical Competencies
- In-depth understanding of Retirement Fund administration, processes, and regulations.
- Strong working knowledge of Umbrella Fund operations, contribution reconciliations, and investment allocations.
- Familiarity with Default Regulations and Tax Act compliance.
- Proficiency in data analysis, reporting, and quality control using MS Excel.
Behavioural Competencies
- Attention to Detail: Consistently accurate and meticulous in work execution.
- Communication Skills: Excellent verbal and written communication; able to convey complex information clearly.
- Organisational Skills: Able to manage multiple deadlines and priorities effectively.
- Problem-Solving: Logical, objective, and analytical in addressing operational or client issues.
- Interpersonal Skills: Relates well to individuals at all levels; promotes teamwork and positive engagement.
- Ethics and Integrity: Upholds confidentiality, accountability, and fairness in all actions.
- Adaptability: Thrives in a dynamic, evolving work environment with changing priorities.
Employment Equity and Diversity
Discovery is an equal opportunity employer committed to inclusion and transformation. In accordance with the Employment Equity Plan and Targets, preference will be given to candidates from designated groups, including people with disabilities.
Discovery encourages all qualified applicants to apply, including those with diverse backgrounds and experiences.
Application Process
To apply, please visit the Discovery Careers Portal at
🌐 www.discovery.co.za/careers
Submit the following:
- A detailed CV highlighting relevant experience
- Certified copies of qualifications and ID
- Contactable references
Should you not receive feedback within six weeks of the closing date, please consider your application unsuccessful.
Why Join Discovery?
At Discovery, you’re not just taking on a job — you’re joining a movement. A movement that is reimagining financial security, health, and wellness in South Africa and beyond. Here, your ideas, curiosity, and drive will shape a healthier, more equitable future for generations to come.
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