Shop Assistant / Cashier
Listing Reference: click_022889
Location: Pretoria, South Africa
Contract Type: Permanent
Apply By: 11 December 2025
Employment Equity Position: Yes
Industry: FMCG & Supply Management
Job Category: Retail, Wholesale, and Supply Chain
About Clicks Group
Clicks Group is a leading health and beauty retailer in South Africa, committed to delivering exceptional customer experiences and promoting wellness. Our vision is to be the customer’s first choice health and beauty retailer, and we achieve this through innovation, service excellence, and a strong focus on our people.
Joining Clicks means becoming part of a dynamic team that values integrity, customer-centricity, and continuous improvement. If you are passionate about retail and enjoy working in a fast-paced environment, this opportunity is for you.
Position Summary
The Shop Assistant / Cashier role is central to ensuring efficient point-of-sale operations, superior customer service, and effective merchandising in-store. This position requires accuracy, professionalism, and a proactive approach to promoting Clicks’ products and loyalty programs.
Key Job Objectives
- Point-of-Sale Operations:
- Execute all POS activities efficiently and accurately.
- Scan merchandise and process payments with precision, including handling Clicks ClubCard rewards.
- Ensure safe handling of cash at all times.
- Customer Engagement:
- Deliver exceptional customer service by acting as a brand ambassador.
- Proactively promote Clicks ClubCard and enroll new members to achieve participation targets.
- Inform customers about current promotions to drive sales and enhance the shopping experience.
- Merchandising & Housekeeping:
- Maintain store presentation standards through effective merchandising and housekeeping.
- Ensure compliance with visual merchandising guidelines.
- Knowledge & Product Awareness:
- Stay updated on product ranges, promotions, and events to provide accurate information to customers.
- Support the company’s vision by living and driving Clicks’ values in daily operations.
Knowledge Requirements
- Basic mathematical calculations for accurate transactions.
- Understanding of retail/FMCG operations, including merchandising and promotional principles.
- Familiarity with stock management procedures.
- Knowledge of customer service excellence standards.
Skills Required
- Planning & Organising: Ability to manage tasks effectively in a busy retail environment.
- Problem-Solving: Quick thinking to resolve customer queries and operational challenges.
- Customer Orientation: Strong focus on delivering positive customer experiences.
- Communication: Clear and professional verbal communication skills.
- Computer Literacy: Basic proficiency in POS systems and related technology.
- Numeracy: Competence in handling cash and performing accurate calculations.
Competencies
- Essential:
- Relating and networking effectively with customers and colleagues.
- Following instructions and procedures accurately.
- Delivering results and meeting customer expectations consistently.
- Desirable:
- Working collaboratively with people.
- Persuading and influencing customers to join loyalty programs.
- Coping with pressure and setbacks in a fast-paced environment.
Minimum Requirements
- Education:
- Essential: Grade 12 (Matric).
- Desirable: Minimum 50% in Maths and English at Grade 12 level.
- Experience:
- Desirable: Previous experience in a customer-facing role within a retail or FMCG environment.
Why Join Clicks?
- Be part of a leading health and beauty retailer with a strong reputation for service excellence.
- Enjoy opportunities for career growth and development within a supportive environment.
- Work in a dynamic, customer-focused setting where your contribution makes a difference.
Application Process
Interested candidates should apply online via the Clicks careers portal before 11 December 2025. Ensure your application includes:
- Updated CV with contact details.
- Certified copies of educational qualifications.
- Any relevant retail or customer service experience.
Tips for Applicants
- Highlight customer service experience and ability to work under pressure in your CV.
- Emphasize skills such as accuracy, communication, and merchandising knowledge.
- Submit your application early to avoid missing the deadline.
Closing Statement
This is an excellent opportunity for individuals passionate about retail and customer service. If you have strong interpersonal skills, attention to detail, and a commitment to delivering exceptional service, we encourage you to apply and join Clicks in creating a positive shopping experience for every customer.
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