Receptionist
Reference Number: TSE251208-1
Closing Date: 15 December 2025
Location: Johannesburg, Gauteng, South Africa
Job Type: Permanent
Business Unit / Division: Tsebo Facilities Solutions
About Tsebo Facilities Solutions
Tsebo Facilities Solutions is a leading African Integrated Workplace Management Solutions Provider. We specialize in delivering cost-effective, efficient, and high-quality services across multiple sectors, including Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, and Remote Camps.
Our purpose is rooted in developing our people—the heart of Tsebo—ensuring a knowledgeable workforce that understands every nuance of our clients’ needs. By joining Tsebo, you become part of a team committed to excellence, innovation, and creating exceptional workplace experiences.
Role Purpose
The Receptionist is the first point of contact for clients and visitors, responsible for delivering exceptional front-of-house services and maintaining a professional, welcoming environment. This role involves managing meeting rooms, coordinating soft services, handling client queries, and ensuring operational efficiency to enhance the overall workplace experience.
Key Responsibilities
1. Front-of-House Services
- Provide a courteous, professional, and friendly reception service to all visitors and clients.
- Answer and direct incoming calls promptly and professionally.
- Maintain a positive and approachable demeanor at all times.
2. Meeting Room & Common Area Management
- Ensure meeting rooms and common areas are clean, organized, and ready for use.
- Coordinate bookings and manage schedules for meeting rooms.
- Monitor consumables and ensure adequate stock levels for refreshments and supplies.
3. Client Interaction & Issue Resolution
- Handle client queries efficiently and escalate issues to the appropriate department when necessary.
- Maintain strong communication channels to ensure timely resolution of concerns.
4. Coordination of Soft Services
- Liaise with service providers for cleaning, hygiene, and maintenance services.
- Monitor service delivery to ensure compliance with Tsebo standards.
5. Reporting & Administration
- Prepare daily and monthly operational reports for management review.
- Maintain accurate records of bookings, consumables, and service requests.
Skills & Competencies
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and time management abilities.
- Customer Service: Professional, approachable, and customer-focused attitude.
- Multitasking: Ability to manage multiple priorities and work under pressure.
- Technical Skills: Computer literacy with proficiency in MS Office applications.
Minimum Requirements
Qualifications
- Grade 12 (Matric) essential.
- Tertiary qualification in Hospitality or a related field is advantageous.
Experience
- 4–5 years’ experience in front-of-house or customer service roles.
- Previous experience in a corporate or hospitality environment preferred.
Personal Attributes
- Professional appearance and demeanor.
- High level of discretion and confidentiality.
- Proactive and solution-oriented mindset.
- Attention to detail and commitment to quality service delivery.
Why Join Tsebo?
- Be part of a leading African workplace solutions provider with a strong reputation for excellence.
- Work in a dynamic environment that values innovation and continuous improvement.
- Opportunities for career growth and professional development.
- Contribute to creating exceptional workplace experiences for clients and employees.
Salary & Benefits
- Competitive salary aligned with industry standards.
- Benefits include pension fund contributions, medical aid options, and leave entitlements.
- Access to training and development programs to enhance your skills and career prospects.
Application Process
Interested candidates should submit:
- A comprehensive CV highlighting relevant experience and qualifications.
- Certified copies of educational certificates and ID.
- Contactable references.
Closing Date: Applications must be submitted by 15 December 2025. Late applications will not be considered.
Tips for Applicants
- Highlight your experience in front-of-house roles and customer service in your CV.
- Emphasize organizational skills and ability to manage multiple tasks under pressure.
- Showcase your proficiency in MS Office and any hospitality-related qualifications.
Equal Opportunity Statement
Tsebo Facilities Solutions is committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, gender, disability, or background.
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