Administrator: Dealer Warranty
Division: Retail
Business Unit: Commercial
Location: Isando, Gauteng
Industry: Automotive
Job Functional Area: Administrative
Minimum Experience: Entry Level (with relevant warranty admin experience)
About Motus Isuzu Isando
Motus Isuzu Isando is part of the Motus Group, a leading automotive company in South Africa, committed to delivering exceptional service and innovative solutions to customers. Our team thrives on professionalism, integrity, and customer satisfaction. We are looking for a detail-oriented and performance-driven individual to join our Service Department as an Administrator: Dealer Warranty.
Job Purpose
The Administrator: Dealer Warranty is responsible for ensuring that all warranty claims are processed accurately and timeously in accordance with company policies and procedures. This role involves managing documentation, verifying compliance, and maintaining effective communication between departments to ensure smooth operations.
Key Responsibilities
1. Warranty Claims Processing
- Process warranty claims accurately and within the required timelines, following company policies and distributor guidelines.
- Obtain complete and correct information regarding customer complaints and causes of defects.
- Ensure all relevant documentation is collected and attached to claims.
2. Documentation & Verification
- Match invoices, outwork invoices, and orders to respective job cards.
- Verify that all repair orders are signed by the vehicle owner.
- Check technicians’ records of work and confirm clock times.
- Confirm parts supplied by the parts department and ensure Service Advisor sign-off.
3. Compliance & Control
- Ensure claim tags are attached to parts and forwarded promptly.
- Check the suspense file daily and monitor claims status.
- Maintain and control the claims register, ensuring payments are received.
- Assess vehicles for warranty eligibility and confirm correct tagging and storage of warranty parts by technicians.
4. Financial Accuracy
- Perform all calculations with correct mark-up.
- Clear accounts with debtors in advance.
- Handle invoicing and apply accurate mark-ups.
5. Reporting & Communication
- Report claims status to the Service Manager regularly.
- Liaise with technicians, Service Advisors, and parts department to resolve discrepancies.
6. Additional Duties
- Attend all training courses provided by the distributor.
- Assist with any other reasonable duties as required by management.
Qualifications & Experience
- Essential:
- Grade 12 (Matric).
- Minimum of 3 years’ experience in Warranty Administration.
- Advantageous:
- Motor industry experience.
- Knowledge of costing procedures.
Skills & Competencies
- Excellent verbal communication skills.
- Strong computer literacy (MS Office and dealership systems).
- Attention to detail and high accuracy standards.
- Ability to work under pressure and meet deadlines.
- Problem-solving and practical management skills.
- Performance-driven with a proactive approach.
Behavioral Attributes
- Integrity and reliability in handling sensitive information.
- Strong interpersonal skills for effective collaboration.
- Customer-focused mindset with a commitment to service excellence.
Why Join Motus Isuzu Isando?
- Be part of a reputable automotive brand with a strong presence in South Africa.
- Work in a dynamic environment that values professionalism and continuous improvement.
- Opportunities for training and career development within the Motus Group.
Application Process
Interested candidates should submit:
- A detailed CV highlighting relevant experience and qualifications.
- Certified copies of educational certificates and ID.
- Contactable references.
Important:
If you have not been contacted within two (2) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.
Tips for Applicants
- Highlight your warranty administration experience and knowledge of automotive processes.
- Emphasize attention to detail and ability to work under pressure in your CV.
- Showcase your computer literacy and communication skills.
Equal Opportunity Statement
Motus Isuzu Isando is committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, gender, disability, or background.
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