Call Center and Customer Service Jobs Across Leading Retails in July 2025
Location: Various Province
Job Type Classification: Permanent
Closing Date: None
Salary: market related
1. Customer Service Representative – Ferrero Group
Company Overview:
Ferrero is a family-owned global leader known for iconic brands such as Nutella®, Ferrero Rocher®, Tic Tac®, Raffaello®, Kinder Bueno®, and more. With over 40,000 employees in 50+ countries and products sold in over 170 markets, Ferrero champions excellence, innovation, and diversity.
Role Purpose:
This position is the first point of contact for customers and plays a key role in managing orders, handling queries, coordinating returns, and ensuring excellent service delivery within Ferrero’s supply chain.
Key Responsibilities:
- Manage manual and EDI orders, from capture through confirmed delivery.
- Respond to order-related inquiries and resolve delivery issues.
- Handle returns processing and required documentation.
- Maintain daily order reports, delivery failure investigations, and reason code entries.
- Align product shelf-life requirements with customer expectations.
- Ensure system accuracy and timely customer reporting.
What You’ll Need:
- Grade 12; post-grad qualification in Supply Chain/Logistics preferred.
- 3–4 years of FMCG customer service experience.
- SAP or CRM system knowledge; strong Microsoft Excel proficiency.
- Excellent communication and problem-solving skills.
- Strong supply chain understanding.
Success at Ferrero:
Candidates must be product- and consumer-centric, detail-oriented, and thrive in a global, multicultural environment.
2. Casual Sales Consultant – iStore
Company Overview:
iStore is Africa’s largest Apple Premium Reseller with 36+ physical and online locations. Offering Apple product sales, technical support, authorized repairs, and training, iStore is known for delivering premium customer experiences.
Role Purpose:
This casual role is perfect for individuals seeking flexible work hours while sharing their passion for Apple technology. You’ll engage with customers to demonstrate Apple products, understand their needs, and help find tailored solutions.
Key Responsibilities:
- Approach and welcome customers with enthusiasm.
- Conduct hands-on demonstrations of Apple products and accessories.
- Understand customer needs and match them with appropriate Apple solutions.
- Maximize every sales opportunity, including up-selling.
- Contribute to team sales goals and ensure a premium in-store experience.
What You’ll Need:
- Grade 12 (Matric).
- Retail or sales experience preferred; product knowledge is a plus.
- Excellent verbal communication and interpersonal skills.
- Passion for technology and Apple products.
- Flexibility to work part-time, weekends, and holidays.
Ideal Candidate Traits:
- Target-driven and customer-oriented.
- Enthusiastic team player with the ability to adapt quickly.
- Eager to learn and grow through iStore’s world-class training.
3. Cellular Sales Consultant – Pepkor Lifestyle
Company Overview:
Pepkor Lifestyle is a leading retail brand offering cellular services and digital solutions to consumers across Africa. The company prioritizes accessibility, innovation, and value.
Role Purpose:
To deliver excellent in-store service by promoting mobile contracts and digital products, while maximizing the profitability of the business unit through individual sales performance.
Key Responsibilities:
- Meet and exceed contract sales targets.
- Recommend mobile plans and devices that suit customer needs.
- Accurately process contracts and ensure full application compliance.
- Manage risk and follow in-store protocols.
- Provide excellent customer support and follow-up.
- Assist with in-store operations and team collaboration.
What You’ll Need:
- Matric (Grade 12).
- 1–2 years retail experience, preferably in mobile or cellular sales.
- Proficiency in MS Office; basic CRM knowledge an advantage.
- Familiarity with systems such as SAP, Vodacom C3D, MTN Ilula & OMS, and others is a plus.
- Good written and verbal communication skills.
Preferred Qualities:
- Customer service-oriented and detail-focused.
- Strong interpersonal skills and ability to work well under pressure.
- Motivated by targets and sales-driven.
Application Process:
Submit a CV by 18 July 2025. Shortlisted candidates will undergo credit, criminal, and education background checks.
4. Call Center Agent – TMCR
Company Overview:
TMCR is a customer-focused business operating in the hospitality and gaming sectors. It offers front-line communication, guest support, and reservation services for a wide range of hotel and entertainment facilities.
Role Purpose:
To provide a high level of support through telephone and internal communication, ensuring prompt, accurate service for guest reservations, requests, and internal queries.
Key Responsibilities:
- Answer incoming calls professionally and efficiently.
- Handle hotel reservations, modifications, and cancellations.
- Relay important information via 2-way radio and PA system.
- Manage special guest requests, wake-up calls, and clerical support.
- Maintain a working knowledge of all TMCR services and facilities.
- Uphold confidentiality and use discretion when handling guest data.
- Maintain clear documentation and follow internal call center protocols.
Additional Duties:
- Assist other departments as needed.
- Perform additional functions as assigned by management.
What You’ll Need:
- High school diploma or equivalent.
- Experience with multi-line phone systems and 2-way radios preferred.
- Hospitality experience (casino, hotel, front desk) is an advantage.
- Friendly demeanor and ability to multitask.
- Computer literacy and willingness to work varying shifts.
Work Schedule & Environment:
- Availability for mornings, evenings, nights, weekends, and holidays.
- Indoor environment; occasional exposure to moderate noise and cigarette smoke.
- Must be physically able to sit, stand, and lift up to 25 pounds.
Access & Authority:
- Access to sensitive areas (e.g., hotel storage and systems) with proper authorization.
- Signatory authority for call center-related forms and documents.
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