INTERNSHIP OPPORTUNITY: INTAKE OFFICER (Employee Assistance Programme Unit)
City of Johannesburg (CoJ)
Department: Group Corporate and Shared Services
Branch: Group Human Capital Management
Location: Metro Centre, 158 Civic Boulevard, Braamfontein
Duration: Fixed-Term Internship (Maximum 18 months)
Stipend: R10,109.86 per month (Basic salary, no benefits)
Closing Date: [Insert closing date here]
INTRODUCTION
The City of Johannesburg (CoJ) is offering a structured internship opportunity for recent graduates within the Group Human Capital Management unit. This role is specifically designed for individuals who are passionate about public service, administrative excellence, and social development. The internship will provide hands-on experience supporting the Employee Assistance Programme (EAP) and contribute to organizational wellness.
This is a valuable opportunity for qualifying unemployed graduates to gain practical exposure in local government while building key competencies that will support long-term career growth in administration, HR support, or social services.
PRIMARY FUNCTION
The Intake Officer Intern will provide efficient and comprehensive administrative and logistical support to the Employee Assistance Programme (EAP) Unit, ensuring smooth operations, effective case management coordination, and timely data reporting. The role will support the promotion of employee well-being by enhancing the efficiency and responsiveness of the EAP function.
MINIMUM REQUIREMENTS
To be considered, applicants must meet the following criteria:
- A Grade 12 / Matric Certificate (NQF Level 4)
- A completed National Diploma (NQF Level 6) or Bachelor’s Degree (NQF Level 7) in one of the following disciplines:
- Public Administration
- Business Administration
- Office Administration
- Social Auxiliary Work
- Social Sciences or any equivalent relevant qualification
- Must be currently unemployed
- Must not have previously participated in any internship or learnership programme
- Must be a resident of the City of Johannesburg (proof of residence may be required)
KEY LEARNING AREAS
As an intern, you will be guided through structured learning activities that will expose you to:
- Administrative Coordination:
- Assist in managing documentation, correspondence, and meeting schedules related to EAP services
- Organize logistics for internal wellness events or awareness campaigns
- Employee Assistance Support Services:
- Support intake processes and maintain confidentiality of sensitive employee cases
- Facilitate smooth referrals and follow-ups for staff using EAP services
- Reporting & Record Keeping:
- Compile and organize data for qualitative and quantitative reporting
- Assist in drafting inputs for statutory reports and compliance documentation
LEADING COMPETENCIES
The successful candidate should demonstrate:
- Strong computer literacy: Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
- Excellent communication skills: Verbal and written, suitable for a professional environment
- Ability to work independently and manage multiple priorities under pressure
- High level of confidentiality, reliability, and personal integrity
- Strong organizational and time management skills
CORE COMPETENCIES
- A positive and proactive team player
- Respect for confidentiality and ethical handling of sensitive information
- Professional conduct and personal accountability
- Familiarity with HR values, CoJ values, and Batho Pele principles (putting people first)
- Willingness to learn and contribute in a diverse and inclusive workplace
DOCUMENTS REQUIRED TO APPLY
To apply, applicants must submit the following:
- A recent CV clearly outlining qualifications, skills, and relevant experience
- A cover letter motivating your interest in this internship opportunity
- Certified copies of:
- South African Identity Document
- Matric Certificate and academic transcripts
- Diploma/Degree qualification(s)
- Proof of residential address in the City of Johannesburg
- A completed City of Johannesburg Internship Application Form
- You can download it from: www.joburg.org.za or obtain it from HR
HOW TO APPLY
Submit your full application package (documents listed above) using one of the following methods:
- Email (preferred): [Insert official HR email here]
- Hand Delivery: Human Resources – Group Corporate & Shared Services,
Metro Centre, 158 Civic Boulevard, Braamfontein, Johannesburg - Online Submission: Visit www.joburg.org.za for updates and forms
Please quote the position title: “Internship – Intake Officer” in the subject line or on your application form.
IMPORTANT NOTES
- Incomplete or late applications will not be considered
- Only shortlisted candidates will be contacted
- The City of Johannesburg reserves the right to withdraw, amend, or not fill the advertised internship
- Internship does not guarantee permanent employment
- Applicants will be subject to background verification and reference checks
WHY JOIN THE CITY OF JOBURG INTERNSHIP PROGRAMME?
- Gain real-world experience in one of South Africa’s largest municipalities
- Work on meaningful projects that directly impact service delivery and employee well-being
- Build professional networks and grow your career prospects
- Receive mentorship from experienced professionals in HR, Social Services, and Administration
- Be part of a dynamic and inclusive work culture grounded in excellence, transparency, and people-first principles
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