X180 Ackermans Shop Assistants and Cashiers
Location: South Africa
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Introduction
Ackermans, one of South Africa’s most trusted value retailers, is calling dynamic, energetic, and customer-focused individuals to join our team as P27 Sales Associates. The purpose of this role is to deliver an exceptional customer shopping experience by ensuring effective stock replenishment, accurate merchandising, consistent housekeeping, and efficient processing of transactions at till points.
This role is ideal for individuals who are self-motivated, passionate about retail performance, and thrive in a fast-paced and dynamic environment. If you have a high energy level, enjoy working with people, and are looking for an opportunity to invest in and grow your retail career, this position is for you.
Key Purpose of the Role
The P27 Sales Associate plays a crucial role in:
- Ensuring that customers receive friendly, professional, and efficient service.
- Supporting store operations by replenishing stock, maintaining store presentation, and assisting with promotions.
- Processing transactions accurately and securely at the tills.
- Protecting company assets by adhering to risk management procedures.
Knowledge, Skills & Experience Required
Knowledge & Skills:
- Excellent customer service skills with the ability to engage customers positively.
- Strong communication skills, fluent in English (additional languages are advantageous).
- Numerical proficiency to handle cash transactions accurately.
- High levels of tenacity, resilience, and energy.
- Target-driven and self-motivated with a strong work ethic.
- Ability to remain professional and calm in a high-pressure retail environment.
Experience:
- Previous experience in a retail environment will be advantageous.
- Exposure to cashiering, merchandising, or customer-facing roles will be beneficial.
Key Responsibilities
1. Customer Service Excellence
- Provide friendly, helpful, and professional service to ensure every customer has a great shopping experience.
- Assist customers in locating products and provide advice on available items and promotions.
- Handle customer complaints and queries promptly and professionally, escalating issues to management when necessary.
- Consistently demonstrate Ackermans’ values by creating a welcoming and positive shopping atmosphere.
2. Cashier Duties & Transaction Processing
- Accurately process all sales transactions, including cash, debit/credit card payments, lay-bys, and customer refunds.
- Balance tills at the end of each shift to ensure accuracy and accountability.
- Identify and report transaction discrepancies or suspicious activity to the supervisor.
- Maintain confidentiality and security when handling cash and customer information.
3. Merchandising & Stock Management
- Replenish stock on the sales floor, ensuring product availability for customers.
- Merchandise products according to store layout plans and visual merchandising guidelines.
- Ensure all products are correctly priced, labelled, and displayed.
- Keep up-to-date with current promotions and sales events to assist customers effectively.
- Assist with general housekeeping duties to maintain a neat, safe, and appealing store environment.
4. Risk Management & Loss Prevention
- Tag merchandise in line with company security policies.
- Remain alert to shoplifting, fraudulent activities, and unusual customer behaviour, reporting immediately to management.
- Participate in stock takes, inventory counts, and audits.
- Follow all security and risk protocols to protect company assets.
5. Living the Ackermans Values
- Uphold Ackermans’ values, policies, and procedures in all aspects of your work.
- Demonstrate integrity, accountability, and professionalism in every customer and colleague interaction.
- Contribute positively to a team-oriented, inclusive, and respectful workplace culture.
Core Competencies
- Customer Focus: Actively seeks to understand customer needs and goes the extra mile to exceed expectations.
- Attention to Detail: Ensures accuracy in transactions, stock displays, and record-keeping.
- Teamwork: Works collaboratively with colleagues to achieve store targets and service excellence.
- Adaptability: Thrives in a constantly changing, fast-paced retail environment.
- Problem Solving: Handles issues logically and calmly, finding solutions that benefit both the customer and the business.
- Integrity: Trustworthy and reliable, especially when handling cash or sensitive information.
Special Conditions of Employment
- Must be able and willing to work retail hours, including weekends, public holidays, and shifts.
- Reliable transport to and from the store or residence within close proximity to the store.
- Must be a South African citizen.
- Clear criminal and credit record.
What We Offer
- A market-related salary.
- An opportunity to gain valuable retail experience in a leading South African retail group.
- Exposure to merchandising, cashiering, and customer service in a professional environment.
- The chance to work in a vibrant, supportive, and team-driven environment where growth is encouraged.
Why Join Ackermans?
At Ackermans, we believe in investing in our people. As a P27 Sales Associate, you will:
- Gain hands-on retail experience that can open doors to long-term career opportunities.
- Work in a values-driven business where your contribution is recognised and appreciated.
- Be part of a diverse, passionate, and customer-centric team.
- Help shape memorable shopping experiences for millions of South Africans.
Application Process
Interested applicants who meet the above requirements should submit:
- A comprehensive CV.
- A certified copy of ID.
- A certified copy of their Matric certificate (if available).
Closing Date: Applications close once all positions are filled.
Note: If you are not contacted within 4 weeks of applying, please consider your application unsuccessful.
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