Direct Sales Agent X 22 Positions
Location: Randburg
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Introduction
Tracker, a leader in vehicle tracking and telematics solutions, is seeking Direct Sales Agents to join our dynamic team at the Head Office in Johannesburg. This is a fantastic opportunity for driven, results-oriented individuals who thrive in a highly pressurised and performance-driven environment.
As a Direct Sales Agent, you will play a pivotal role in building customer relationships, driving sales, and ensuring service excellence. If you are hardworking, persuasive, and eager to grow within a recognised brand, this role is for you.
Key Purpose of the Role
The Direct Sales Agent will be responsible for promoting, upselling, and cross-selling Tracker’s range of products and services. You will manage customer interactions through outbound calls, follow-ups, and lead generation. Your ultimate goal will be to ensure customer satisfaction while achieving and surpassing sales quotas.
Key Duties and Responsibilities
In this role, your responsibilities will include:
Sales & Customer Acquisition
- Promote and sell Tracker products through outbound calls and other communication channels.
- Consistently meet and exceed monthly sales quotas and performance metrics.
- Generate leads and follow up on customer queries in a timely and professional manner.
- Identify customer needs and provide tailored solutions that add value.
- Apply innovative sales techniques to convert prospects into loyal customers.
Customer Retention & Relationship Management
- Build and maintain strong, long-lasting customer relationships.
- Upsell and cross-sell existing products to current customers to maximise value.
- Ensure customer service standards are consistently upheld in every interaction.
- Handle customer complaints, resolve issues effectively, and ensure satisfaction.
Operational Support & Administration
- Accurately record and maintain details of all customer interactions in the CRM system.
- Provide feedback on sales trends, challenges, and customer needs to management.
- Keep updated with product knowledge, industry trends, and competitor activity.
- Assist with campaign-related activities, ensuring consistency in messaging and outcomes.
Team Contribution & Flexibility
- Contribute positively to a motivated and competitive sales team environment.
- Be prepared to work overtime or Saturdays as required by management.
- Support colleagues where necessary to ensure team targets are met.
Minimum Requirements
To be considered for this opportunity, candidates must have:
- Matric (Grade 12) qualification.
- 1–2 years’ outbound sales experience in a call centre environment.
- Proven track record in achieving sales targets.
- Strong computer literacy, including the ability to use CRM systems and MS Office applications.
- Excellent communication skills, both verbal and written.
- Professional telephone etiquette and customer engagement skills.
- High typing speed and accurate data capturing abilities.
- Analytical thinking skills to understand customer needs and market trends.
- A persuasive, competitive, and target-driven personality.
Competencies & Personal Attributes
The ideal candidate will demonstrate the following:
- Sales Drive & Motivation – Self-starter who thrives on achieving and exceeding targets.
- Resilience & Tenacity – Ability to handle rejection, remain focused, and bounce back.
- Customer Orientation – Passion for providing excellent service and building trust.
- Persuasiveness & Negotiation Skills – Ability to influence customer decisions effectively.
- Attention to Detail – Strong accuracy in capturing data and maintaining records.
- Team Player – Willingness to contribute to a high-performance team culture.
- Flexibility – Ability to work under pressure, adapt to fast-changing environments, and meet deadlines.
Benefits & Rewards
Joining Tracker as a Direct Sales Agent comes with competitive rewards, including:
- Medical Aid – Access to comprehensive healthcare benefits.
- Provident Fund – Securing your financial future through retirement savings.
- Training & Development – Ongoing learning opportunities to enhance sales skills and product knowledge.
- Career Growth – Opportunities for advancement within the Tracker group for top performers.
- Supportive Team Environment – Work with a motivated, target-driven sales team.
Why Join Tracker?
- Industry Leader: Tracker is a recognised name in South Africa, trusted for innovation and reliability in vehicle tracking and telematics.
- Career Progression: We believe in growing talent from within—your success will create future opportunities.
- Dynamic Culture: Be part of a high-energy team where performance is recognised and rewarded.
- Impact: Play a direct role in customer safety, security, and satisfaction while building a rewarding career.
Equity Statement
Tracker is an equal opportunity employer. Preference will be given to candidates from designated groups in line with Employment Equity objectives.
Application Process
Interested applicants who meet the minimum requirements should apply by submitting a comprehensive CV with supporting documentation (Matric certificate, ID copy, and any relevant qualifications).
Please note: If you do not hear from us within 4 weeks of your application, kindly consider your application unsuccessful.
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