Reception Clerk
📅 Closing Date: 19 September 2025
📌 Reference Number: ETH250908-3
🆔 Job Number: 35003512
📍 Location: Durban, KwaZulu-Natal, South Africa
🏢 Department: Strategic and New Development – Education and Waste Minimisation
👩💼 Reporting To: Manager (Education and Waste Minimisation)
💼 Job Type: Permanent
💰 Remuneration: R192 271.68 – R249 585.48 per annum (Basic Salary)
🎯 Grade: T06
✅ Benefits: Pension Fund, Medical Aid, Housing Subsidy, Leave, 13th Cheque
Purpose of the Job
The Customer Liaison Reception Clerk will provide clerical and frontline support to the Cleansing and Solid Waste Unit, focusing on customer service, query management, and public relations/marketing support. The role ensures that client interactions are handled professionally and efficiently, contributing to improved service delivery and enhanced stakeholder relationships.
Key Responsibility Areas
- Customer Query Management
- Attend to customer queries and service requests relating to cleansing and solid waste operations.
- Accurately capture customer queries and service complaints into the electronic system for appropriate action.
- Conduct follow-up calls with customers to confirm resolution of queries and ensure client satisfaction.
- Reception and Frontline Support
- Provide professional reception services to internal and external stakeholders.
- Manage incoming calls, direct queries to relevant departments, and record messages accurately.
- Greet, guide, and assist walk-in customers in a courteous and professional manner.
- Stock Control and Resource Management
- Monitor and control stock levels of bin liners and other consumables.
- Ensure timely replenishment of stock to avoid shortages.
- Maintain accurate records of stock movements.
- Customer Account Administration
- Maintain an updated list of customer account transfers between different properties.
- Process changes promptly and ensure accuracy in customer account records.
- Support the reconciliation of customer data where required.
- Clerical and Administrative Support
- Prepare and file documentation in line with municipal policies and procedures.
- Assist the unit with clerical tasks linked to public relations and marketing initiatives.
- Support management with data entry, reporting, and correspondence as required.
Competencies Required
Core Competencies
- Written Communication: Ability to draft accurate records, reports, and correspondence.
- Oral Communication: Clear and professional verbal interaction with stakeholders.
- Attention to Detail: Accuracy in data capturing, filing, and customer record management.
- Problem Solving: Ability to identify issues, suggest solutions, and escalate appropriately.
- Planning and Organising: Structured approach to handling multiple tasks and meeting deadlines.
Functional Competencies
- Use of Technology: Proficiency in Microsoft Office (Word, Excel, Outlook) and customer query systems.
- Data Processing & Analysis: Ability to capture and analyse data to support decision-making.
- Interpersonal Relationships: Build and maintain professional relationships with colleagues and clients.
Behavioural Competencies
- Service Delivery Orientation: Commitment to quality customer service.
- Client Orientation & Customer Focus: Prioritising client satisfaction and responsiveness.
- Action Orientation: Proactive approach to resolving issues and meeting commitments.
Minimum Requirements
- Educational Qualification: Grade 12 / National Senior Certificate (NQF Level 4) or equivalent.
- Experience: At least 1 year of relevant work experience in administration, reception, or customer service.
- Technical Skills: Computer literacy, with proficiency in Microsoft Office applications.
Preferred Requirements
- Experience: 2 years’ relevant experience in a similar role, preferably in a municipal, government, or service-delivery environment.
Employment Conditions & Benefits
- Type of Employment: Permanent (Full-Time).
- Working Hours: Standard municipal working hours, with overtime or extended hours as operationally required.
- Remuneration: R192 271.68 – R249 585.48 per annum (Basic Salary).
- Benefits Package: Includes Pension Fund, Medical Aid, Housing Subsidy, Leave entitlements, and a 13th Cheque.
Why Join eThekwini Municipality?
This role offers:
- A chance to serve the public and contribute to the Cleansing and Solid Waste Unit’s mandate of ensuring a cleaner, sustainable city.
- An opportunity to develop professional skills in customer liaison, administration, and municipal service support.
- Job stability and benefits associated with a permanent role in one of South Africa’s largest metropolitan municipalities.
- Career growth opportunities within the municipal environment.
Application Process
Interested applicants are encouraged to submit their applications quoting the Reference Number (ETH250908-3). Applications must include:
- A detailed and updated Curriculum Vitae (CV).
- Certified copies of academic qualifications.
- Certified copy of Identity Document.
Applications should be submitted to the Human Capital (Waste Management) Department.
Equal Opportunity Commitment
The City of eThekwini Municipality is an equal opportunity employer committed to equity, diversity, and inclusion in the workplace. Preference will be given to suitably qualified candidates in line with the municipality’s Employment Equity targets.
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