Administration Clerks
📍 Location: Gauteng, South Africa
📑 Reference Number: HCH-3144
💼 Job Type: Permanent | Skilled Level
💰 Salary: Market Related
About Us
At HomeChoice, we believe in creating exceptional shopping experiences that combine convenience, style, and customer care. Our Showrooms are more than just stores – they are spaces where our customers feel welcomed, supported, and inspired to make choices that enrich their homes and lives.
As we expand our team, we are seeking a Showroom Administrator to join our Gauteng branch. This role is critical in ensuring that daily showroom operations run smoothly, documentation and administration are managed efficiently, and customer interactions are consistently positive and impactful.
If you are passionate about customer service, retail administration, and driving sales excellence, then this role is tailor-made for you.
Job Purpose
The Showroom Administrator will manage documentation and administration tasks, handle customer queries, process payments, refunds, and credits, and support the daily management of the showroom stockroom. The ultimate goal is to enhance customer experience, maintain efficient store operations, and contribute to revenue growth through professional and proactive service delivery.
Key Responsibilities
As a Showroom Administrator, you will be accountable for:
Customer Experience & Sales Support
- Enhance every customer interaction by creating a positive, welcoming, and engaging atmosphere.
- Build long-term customer relationships by identifying needs and offering appropriate solutions.
- Provide accurate product and process knowledge, helping customers make informed decisions.
- Guide customers through the account opening and order processing journey, ensuring a seamless end-to-end experience.
- Drive new business activations by identifying opportunities to expand the customer base.
Store Operations & Visual Merchandising
- Oversee and maintain showroom visual merchandising standards in line with brand guidelines.
- Ensure excellent housekeeping, creating an organized, safe, and aesthetically pleasing showroom environment.
- Manage catalogue stock management to keep inventory levels aligned with current product offerings.
- Perform daily stockroom management, ensuring smooth receiving, storage, and dispatch processes.
Administration & Documentation
- Handle customer payments, refunds, and credits accurately and timeously.
- Oversee the returns process, ensuring compliance and customer satisfaction.
- Maintain up-to-date and well-organized documentation, including catalogues, orders, and reports.
- Complete daily administration and reporting to track operational performance and ensure process compliance.
- Manage showroom supplies and ensure resources are readily available for smooth operations.
Minimum Requirements
To be considered for this role, you must meet the following requirements:
- Education: Grade 12 / Matric / NQF Level 3 or 4.
- Experience: Minimum 1 year retail store experience AND 1 year administration experience.
- Regulatory: Must not be currently debarred or declared unfit in terms of the FAIS Act.
Skills & Competencies
We are looking for candidates who can demonstrate the following:
- Customer-Centric Approach: A passion for serving customers and delivering value.
- Communication Skills: Excellent verbal and written communication abilities to engage effectively at all levels.
- Administrative Proficiency: Strong organizational skills with a keen eye for detail.
- Problem-Solving Ability: Resilient and adaptable in dynamic retail environments.
- Teamwork & Collaboration: Ability to work both independently and within a team.
- Technical Skills: Basic computer literacy (MS Office, Outlook, Excel).
- Sales Orientation: Persuasive with strong interpersonal skills to drive sales and meet targets.
What We Value About You
At HomeChoice, we don’t just hire skills – we hire attitude, energy, and potential. Here’s what we love about the ideal candidate:
- Your positive energy and enthusiasm, inspiring others around you.
- Your persuasive ability, motivating customers and teammates to achieve goals.
- Your adaptability and resilience, thriving in fast-paced and changing environments.
- Your attention to detail, ensuring processes are followed with precision.
- Your accountability and ownership, treating the business as if it were your own.
Our Values & Behaviours We Love
We believe in people who:
- Wow the Customer: Deliver exceptional service, every time.
- Walk in My Customer’s Shoes: Understand and anticipate customer needs.
- Deliver on Promises: Commit to reliability and consistency.
- Take Accountability: Own your work and results.
- Be Curious & Creative: Explore new opportunities and ideas.
- Do it Right, at the Right Time: Ensure efficiency and accuracy.
- Play as a Team: Collaborate and support your colleagues.
- Find the Fun: Create a positive, enjoyable workplace.
Why Join HomeChoice?
- Be Part of a Leading Retail Brand: Work for one of South Africa’s most trusted and innovative retailers.
- Career Development: Grow your skills in retail operations, sales, and administration.
- Dynamic Work Environment: Join a passionate, energetic, and inclusive team.
- Purpose-Driven Culture: Contribute to a company that values its people and customers equally.
Application Process
📅 Closing Date: Applications will remain open until the position is filled. Early applications are encouraged.
📍 Location: Gauteng, South Africa
📑 Reference Number: HCH-3144
If you are ready to take on this exciting challenge and believe you have the skills and attitude we are looking for, we would love to hear from you.
👉 Apply now through the HomeChoice Careers Portal and start your journey toward a rewarding career in retail.
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