RECEPTIONIST
📍 Centre: Office of the Valuer-General, Pretoria
📌 Contract Type: Permanent
💰 Salary: R220,961.62 per annum (Level 05) plus 37% in lieu of benefits
🗓 Closing Date: 03 October 2025
📞 Enquiries: Ms. Refilwe Noge – 079 894 4645
About the Office of the Valuer-General
The Office of the Valuer-General (OVG) plays a critical role in the promotion of fair, transparent, and consistent land valuation practices in South Africa. As an institution dedicated to upholding the principles of good governance, fairness, and accountability, the OVG strives to deliver excellent service to the public while maintaining integrity, inclusivity, and professionalism.
To strengthen our service delivery mandate, we are seeking a dedicated Receptionist who will be the first point of contact for clients, stakeholders, and visitors to our offices. This position is a gateway to ensuring professional communication and customer care while contributing to the overall effectiveness of the Office of the Valuer-General.
Purpose of the Job
The Receptionist provides essential frontline and communication support to the Office of the Valuer-General by managing the reception area, handling telephone calls, directing visitors, and ensuring smooth communication flow. This role requires a well-presented, customer-oriented, and professional individual with excellent interpersonal skills.
Key Duties and Responsibilities
1. Reception Support Services
- Welcome visitors and clients in a professional, courteous, and friendly manner.
- Direct visitors to their relevant destinations within the office.
- Ensure the reception area is always clean, tidy, and welcoming.
2. Telephone and Communication Services
- Answer and screen incoming calls in a professional manner.
- Direct calls to appropriate staff members and take accurate messages when required.
- Maintain and update the office telephone directory.
- Provide relevant information to clients and visitors in line with Batho-Pele principles.
3. Fax and Office Equipment Administration
- Record incoming and outgoing faxes in the relevant registers.
- Monitor, safeguard, and ensure the proper functioning of reception equipment.
- Report faulty equipment promptly to the appropriate department for maintenance.
4. Documentation and Record-Keeping
- Record and manage all telephone messages accurately.
- Maintain clear registers for faxes, calls, and messages.
- Ensure that all records are stored in line with office protocols for accessibility and confidentiality.
5. Client Service Excellence
- Ensure visitors, clients, and stakeholders experience quality service when interacting with the office.
- Demonstrate professionalism and good etiquette when engaging with diverse individuals.
- Uphold the principles of Batho-Pele (People First) in all customer service interactions.
Minimum Requirements
Qualifications
- Grade 12 / Matric certificate (NQF Level 4).
Experience
- No previous experience required. (This is an excellent entry-level opportunity for candidates wishing to establish a career in administration or public service.)
Knowledge, Skills, and Competencies
Knowledge
- Telephone etiquette and customer service principles.
- Batho-Pele principles.
- Basic understanding of office administration procedures.
Skills
- Computer Literacy: Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- Communication Skills: Strong verbal and written communication ability.
- Interpersonal Skills: Ability to engage respectfully with people at all levels and from diverse backgrounds.
- Organisational Skills: Ability to maintain order and efficiency in reception and record-keeping tasks.
Behavioural Attributes
- Professional, friendly, and approachable.
- High level of integrity and accountability.
- Ability to remain calm under pressure.
- Detail-oriented and disciplined in following procedures.
- Strong commitment to customer service excellence.
Employment Equity and Inclusion
The Office of the Valuer-General is an equal opportunity and affirmative action employer.
- All race and gender groups are encouraged to apply.
- Preference will be given to people with disabilities in line with our inclusivity mandate.
- Reasonable accommodation will be provided for people with disabilities where necessary.
Important Information
- Applicants must be South African Citizens/Permanent Residents or Non-SA Citizens with a valid work permit.
- Foreign qualifications must be accompanied by an evaluation report from SAQA (South African Qualifications Authority).
- Shortlisted candidates may undergo competency assessments and/or security vetting.
- Applicants must declare any pending disciplinary or criminal matters. If discovered, the application will not be considered, or the appointment will be terminated if already made.
- Only shortlisted candidates will be contacted within three (3) months of the closing date. If you do not hear from us by then, please consider your application unsuccessful.
Application Process
Interested candidates must submit the following:
- A comprehensive Curriculum Vitae (CV).
- Certified copies of qualifications and ID/passport (or permanent residency/work permit for non-SA citizens).
- Foreign qualifications must include a SAQA evaluation report.
Applications must be submitted online via the official OVG recruitment platform.
Closing Statement
This is an excellent opportunity for individuals with strong communication skills and a customer-first attitude to contribute to the efficient functioning of the Office of the Valuer-General. If you are professional, reliable, and eager to grow within the public service, we invite you to apply for this Receptionist position and join us in delivering quality service to the people of South Africa.
📌 Closing Date: 03 October 2025
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