Office Administrator
Location: Midrand
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
About the Role
We are seeking a proactive and personable Office Administrator / Client Liaison to join our vibrant team in Randjesfontein, Midrand. This role is perfect for an individual who thrives in a fast-paced, client-focused environment and enjoys balancing administration with customer communication. You will serve as the first point of contact for clients, ensuring that every interaction reflects professionalism, care, and efficiency.
The position offers a personalized, non-corporate environment where training and growth are emphasised. With a supportive team culture and a comfortable, casual atmosphere, this is an ideal opportunity for someone who values both professional development and a strong sense of community at work.
Key Responsibilities
In this role, your duties will include:
Client Interaction and Communication
- Act as the first point of contact for all clients.
- Respond to client queries promptly and professionally via Business WhatsApp, email, and telephone.
- Manage appointment confirmations, cancellations, and rescheduling.
- Ensure consistent, positive client experiences by displaying strong interpersonal and problem-solving skills.
Administration and Scheduling
- Accurately capture and update data on company systems.
- Manage appointment and route scheduling for field representatives to ensure efficiency.
- Process approvals and allocate client payments correctly.
- Generate and issue invoices for completed work.
- Maintain up-to-date client and operational records for easy retrieval and reporting.
Operational Support
- Handle general office administration tasks such as filing, record-keeping, and correspondence.
- Liaise with suppliers to collect stock when necessary (using a company vehicle).
- Provide occasional support with deliveries to operational teams.
- Collaborate closely with team members to ensure smooth daily operations.
Professional Standards
- Maintain excellent phone etiquette and a polite, approachable communication style.
- Represent the company brand with professionalism in all internal and external interactions.
- Uphold confidentiality and accuracy in handling client and company information.
Minimum Requirements
To be successful in this role, you must meet the following minimum requirements:
- Matric / Grade 12 certificate.
- Proficiency in computer literacy (MS Office and related applications).
- Valid driver’s licence and reliable personal transportation for commuting.
- Fluent in English (Afrikaans will be considered an advantage).
Advantageous Experience
Although not required, candidates with the following experience will be given preference:
- Office administration in a client-facing environment.
- Invoicing systems and financial data capturing.
- Scheduling appointments and route planning.
- Handling phone calls and direct client communication.
Preferred Personal Attributes
We are looking for someone who is:
- Self-motivated, with the ability to take initiative and work independently.
- Detail-oriented, ensuring accuracy in data and documentation.
- A strong team player, eager to contribute to collective goals.
- Outgoing and personable, creating positive client relationships.
- Adaptable and proactive, able to thrive in a casual yet performance-driven environment.
Training and Development
Full training will be provided on internal systems, software, and processes. Our supportive approach ensures that every employee has the tools and confidence needed to excel in their role.
You will benefit from:
- Tailored training sessions on our business systems.
- Ongoing mentorship and guidance from experienced colleagues.
- Exposure to all aspects of operations, from client liaison to logistical support.
Work Environment
This role offers a unique and non-corporate setting that emphasises comfort, community, and collaboration.
- A casual and welcoming atmosphere where individuality is embraced.
- A social, team-oriented culture, with strong support between colleagues.
- Clear emphasis on training, development, and career growth.
- A workplace where every employee is valued, and diverse personalities are celebrated.
Additional Information
- This is a full-time, office-based role located in Randjesfontein, Midrand.
- Occasionally, you may be asked to collect stock from suppliers or deliver items to teams – a company vehicle will be provided for such tasks.
- The successful candidate must be comfortable with professional phone etiquette and have excellent interpersonal skills to manage client-facing responsibilities.
Why Join Us?
This position is more than just an administration role – it is an opportunity to:
- Build meaningful client relationships.
- Develop your administrative, scheduling, and invoicing skills.
- Work in a dynamic, casual, and people-first environment.
- Gain long-term stability and professional development in a supportive setting.
If you are a detail-oriented, people-driven individual who thrives in a client-facing administrative role, we would love to meet you.
How to Apply
Interested candidates are invited to submit their CV and a short motivational letter outlining why they are the ideal fit for this role.
📌 Applications close once a suitable candidate has been appointed.
📍 Location: Randjesfontein, Midrand
Take the next step in your career by joining a team that values both professional excellence and personal growth. Apply today and be part of a workplace that feels like home.
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