GRANTS ADMINISTRATORS(X2 POSTS)
Salary: R228,321 – R268,950 per annum (excluding benefits)
Contract Type: Permanent
Closing Date: Refer to internal schedule
Organization: South African Social Security Agency (SASSA)
Locations:
- Namakwa District – Port Nolloth Local Office (Ref No: SAS 25/09/06)
- ZF Mgcawu District – Kakamas Local Office (Ref No: SAS 25/09/07)
About SASSA
The South African Social Security Agency (SASSA) is a national government entity responsible for the administration of social security services to eligible citizens. As part of our commitment to delivering efficient and dignified service to the public, we are seeking motivated, detail-oriented, and service-driven individuals to join our regional teams as Grants Administrators.
This role offers an opportunity to contribute meaningfully to South Africa’s social development goals by assisting citizens in accessing and maintaining vital social grants.
Purpose of the Role
The Grants Administrator will support the administration and processing of social grants at a local office level. This includes receiving, verifying, capturing, and maintaining grant applications and related documentation. The incumbent will also be responsible for providing frontline customer service, ensuring compliance with legislative frameworks such as the Public Finance Management Act (PFMA), and contributing to overall operational efficiency within the local office.
Key Duties and Responsibilities
The successful candidate will be expected to perform the following duties and functions:
1. Social Grant Application Administration
- Receive and screen all incoming grant applications to ensure completeness and accuracy of supporting documentation.
- Capture and process grant applications on SASSA’s internal systems in accordance with approved operating procedures.
- Verify eligibility of applicants in line with relevant social assistance legislation, policies, and regulations.
- Conduct quality assurance checks on application forms to minimize processing errors and reduce turnaround times.
2. Customer Service and Frontline Support
- Deliver professional, courteous, and efficient service to all clients visiting or contacting the local office.
- Provide accurate information and guidance regarding grant types, eligibility criteria, documentation requirements, and payment processes.
- Assist applicants in completing forms and ensure that all required information is correctly captured before submission.
- Manage high-volume client interactions with empathy, patience, and attention to detail.
3. Off-site Grant Application Support
- Participate in mobile or outreach programs to process grant applications off-site, ensuring accessibility for clients in remote areas.
- Represent the Agency professionally when interacting with community members and stakeholders during field activities.
4. Records and Data Management
- Maintain organized and up-to-date filing systems for all grant-related documentation, both in physical and digital formats.
- Ensure confidentiality and integrity of client information in compliance with the Protection of Personal Information Act (POPIA).
- Compile and submit operational reports as required by the local office manager or district management.
5. Compliance and Financial Accountability
- Perform all duties in line with the Public Finance Management Act (PFMA), Chapter 6, Part 3, and internal financial control policies.
- Support audit processes by maintaining accurate, auditable records of transactions, applications, and correspondence.
- Assist in identifying and reporting irregularities, potential fraud, or non-compliance issues promptly.
Minimum Qualification and Experience Requirements
To be considered for this role, candidates must meet the following requirements:
- Educational Requirement:
- Senior Certificate / Matric (NQF Level 4) (Essential)
- Plus a relevant National Diploma (NQF Level 6) or Bachelor’s Degree (NQF Level 7) in Public Administration, Social Sciences, Business Management, or a related field.
- Computer Literacy:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Added Advantage:
- Valid driver’s license.
- Previous administrative or clerical experience in a public service or grant administration environment.
Key Competencies and Skills
Candidates should demonstrate the following skills and attributes:
- Excellent communication skills (verbal and written).
- Customer service orientation with empathy and cultural sensitivity.
- Strong organizational and time-management skills with the ability to prioritize effectively.
- High level of accuracy, attention to detail, and data integrity.
- Ability to work independently and collaboratively within a team.
- Knowledge of PFMA, Batho Pele principles, and applicable public service policies.
- Ability to operate under pressure while maintaining professional conduct.
Personal Attributes
- Integrity and confidentiality when handling sensitive information.
- Accountability and commitment to ethical service delivery.
- Resilience and adaptability in a fast-paced environment.
- Strong interpersonal skills for effective interaction with diverse communities.
Application Procedure
Interested candidates who meet the above criteria should submit:
- A completed and signed New Z83 form (available for download here);
- A comprehensive and up-to-date CV; and
- Certified copies of qualifications, ID document, and driver’s license (if applicable).
Please quote the reference number of the post you are applying for in all correspondence.
Submission Details:
For Namakwa District – Port Nolloth Local Office (Ref No: SAS 25/09/06):
- Post: Human Capital Management, Private Bag X21, Springbok, 8240
- Hand Delivery: 8 Hospital Street, Springbok
For ZF Mgcawu District – Kakamas Local Office (Ref No: SAS 25/09/07):
- Post: Human Capital Management, Private Bag X5911, Upington, 8800
- Hand Delivery: 46 Schroder Street, Upington
Additional Information
SASSA reserves the right not to make an appointment.
Only applications that meet the stated requirements will be considered.
Preference will be given to candidates from designated groups in line with Employment Equity principles.
If you do not receive feedback within three (3) months after the closing date, please consider your application unsuccessful.
How to Apply?
Click the Button Below to Apply Online..
Join Our Whatsapp Channel
Click the Button Below to Join Online..
JOIN HERE