Administrator Learnership at Tracker
Location: Randburg
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Introduction
The Business Administration Learnership is an exciting opportunity designed for young South Africans who are eager to gain practical workplace experience while developing essential business and administrative skills.
Aligned with the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595), this programme provides learners with both structured theoretical learning and hands-on workplace exposure. By completing this learnership, participants will gain the competencies required to pursue future careers in administration, customer engagement, scheduling, and business operations.
This learnership is ideal for candidates with a passion for customer service, problem-solving, and professional development, who are looking to kickstart their careers in the corporate world.
Job Description
As part of this learnership, learners will be placed in the Customer Engagement and Acquisitions & Scheduling departments where they will:
Administrative Functions
- Perform general administrative tasks such as filing, record-keeping, and data capturing.
- Prepare and assist with reports, presentations, and spreadsheets.
- Manage departmental correspondence including emails, telephone calls, and in-person interactions.
- Attend theoretical sessions one day per week (or as scheduled) to support workplace learning.
Customer Engagement Responsibilities
- Act as a one-stop call resolution agent, handling incoming calls and resolving customer queries in line with company SOPs and standards.
- Contribute to achieving departmental Abandonment Rate and Service Level targets.
- Capture and update client data accurately during live calls.
- Ensure high-quality customer service in a pressurised environment.
- Follow up on outstanding client queries to ensure resolution.
- Maintain accurate call statistics and records according to company guidelines.
- Use the post-call service rating system to improve customer satisfaction levels.
Client Support & Retention
- Interpret financial systems and assist clients with basic financial and legal queries.
- Promote effective customer retention through professional query resolution.
- Demonstrate tolerance, empathy, and professionalism when dealing with complaints, ensuring positive outcomes.
- Assist with post-installation testing, unit-related investigations, and first-line technical support for Tracker units.
Operational Responsibilities
- Adhere to call schedules determined by the Telephony system.
- Manage electronic communications within the Customer Service Division according to SLA requirements.
- Assist with ad-hoc tasks and duties assigned by supervisors to ensure exceptional service delivery.
Minimum Requirements
To qualify for this learnership, applicants must meet the following minimum requirements:
- Citizenship: South African citizen with a valid ID.
- Age: Between 18 – 35 years old.
- Education: Matric/Grade 12 with:
- English Language: Level 4/D symbol.
- Mathematics OR Maths Literacy: Level 3/E symbol.
- Employment Status: Currently unemployed and not studying full-time.
- Other Requirements:
- No criminal record.
- Basic computer literacy (Microsoft Word, Excel, PowerPoint, Outlook).
- Strong verbal and written communication skills.
- Ability to work in a structured and professional environment.
- Positive attitude, willingness to learn, and a strong work ethic.
- Passion for customer service and professionalism at all times.
- Ability to thrive in a fast-changing and pressurised environment.
- Adaptability to a multi-skilled work environment.
- Excellent interpersonal skills with attention to detail.
Core Competencies
The ideal candidates should demonstrate the following:
- Customer Focus: Ability to provide excellent service and resolve queries effectively.
- Communication Skills: Clear, professional, and empathetic communication.
- Problem-Solving: Analytical thinking to resolve client queries and operational challenges.
- Adaptability: Flexibility to cope with changing environments and multitasking.
- Attention to Detail: Accuracy in data capturing and record-keeping.
- Teamwork: Ability to work collaboratively within diverse teams.
- Professionalism: Commitment to ethical conduct and company standards.
Application Process
Interested candidates who meet the above requirements should submit:
- A comprehensive CV.
- Certified copy of ID document.
- Certified copy of Matric certificate.
- Any relevant certificates or qualifications.
Application Method: [Insert details – e.g., online portal, email, or hand delivery]
Closing Date: [Insert date]
Note: Preference will be given to applicants from designated groups in line with Tracker’s Employment Equity policies.
People living with disabilities are strongly encouraged to apply.
If you are not contacted within four (4) weeks of the closing date, please consider your application unsuccessful.
Benefits
While this learnership does not offer employee benefits, participants will receive:
- A minimal monthly stipend to cover basic expenses.
- 12 months of structured work experience and exposure to real-world business operations.
- The opportunity to gain a nationally recognised qualification (SAQA ID 61595).
- Practical training in administration, customer service, and scheduling.
- A pathway to future employment opportunities within the company or the broader business sector.
Conclusion
The Business Administration Learnership 2025/2026 offers an excellent platform for motivated young individuals to enter the corporate environment, develop administrative skills, and gain valuable experience.
If you are passionate about learning, eager to contribute, and ready to build a future career in business administration or customer engagement, we invite you to apply and be part of this exciting journey.
How to Apply?
Click the Button Below to Apply Online..
Join Our Whatsapp Channel
Click the Button Below to Join Online..
JOIN HERE