Capitec (ATM Assistants) Learnerships 2025
Location: Branches Nationwide
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Introduction
Capitec Bank, South Africa’s fastest-growing retail bank, is committed to making banking simple, transparent, and accessible for everyone. As part of our mission to provide exceptional client experiences, we are offering exciting entry-level opportunities for enthusiastic individuals to join our branch teams as Bank Better Champions.
This role is ideal for energetic, client-focused individuals who are passionate about customer service, problem-solving, and learning the ropes of the financial services sector. No prior banking experience is required — just the right attitude, Grade 12 qualification, and a willingness to grow with Capitec.
Purpose of the Role
The Bank Better Champion acts as the first point of contact for clients visiting the branch. You will be responsible for creating a welcoming atmosphere, guiding clients through self-service channels, managing branch traffic, and assisting with basic banking queries. This role is pivotal in ensuring that clients leave the branch with a positive impression of Capitec Bank.
Key Responsibilities
1. Client Engagement & Customer Experience
- Greet and welcome clients warmly as they arrive, ensuring they feel valued.
- Create a friendly, professional atmosphere that sets the tone for their banking journey.
- Assist clients with general inquiries such as transaction histories, account balances, and product features.
- Support clients in understanding and accessing Capitec’s products and services.
2. Self-Service and Remote Banking Support
- Assist clients in using ATMs, online banking, and mobile app features.
- Educate clients on how to navigate digital channels for everyday transactions.
- Promote the use of self-service tools to improve efficiency and reduce waiting times.
3. Queue and Traffic Management
- Organize and manage branch queues effectively to minimize waiting time.
- Direct clients to the appropriate staff or service points based on their needs.
- Ensure smooth branch operations by balancing foot traffic with service availability.
4. Cross-Selling and Product Awareness
- Identify opportunities to inform and educate clients about Capitec products (e.g., savings accounts, credit facilities, insurance, or loans).
- Actively contribute to branch sales and service goals by referring clients to relevant consultants for more complex needs.
5. Teamwork and Collaboration
- Work closely with branch team members to ensure seamless client service.
- Provide support to colleagues during busy periods.
- Participate in branch meetings, contributing ideas to enhance client satisfaction.
6. Compliance and Policy Adherence
- Stay updated with Capitec Bank policies, procedures, and financial product knowledge.
- Adhere to all regulatory and compliance standards to ensure safe banking practices.
- Maintain client confidentiality and handle sensitive information with integrity.
Minimum Requirements
Education
- Essential: Grade 12 / National Senior Certificate.
Experience
- No banking experience required (training will be provided).
- Prior experience in customer service, retail, or call centre environments is advantageous.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly, approachable attitude.
- Basic computer literacy and comfort with digital platforms.
- Problem-solving ability and quick decision-making skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Attention to detail with strong accuracy in task execution.
- Flexibility to work weekends, late hours, and rotational shifts as required.
Personal Attributes
- Energetic, proactive, and positive attitude.
- Professional and presentable with strong client-facing skills.
- Reliable, trustworthy, and committed to delivering outstanding service.
- A willingness to learn and adapt to new challenges.
- Team-oriented but also able to work independently when needed.
What We Offer
Working as a Bank Better Champion at Capitec provides:
- Entry into the banking sector: A chance to begin your career in one of South Africa’s most innovative banks.
- Structured training and development: Comprehensive onboarding, digital banking training, and customer service coaching.
- Growth opportunities: Potential to progress into roles such as Service Consultant, Sales Consultant, or Team Leader.
- Inclusive culture: Be part of a supportive, diverse, and people-focused team.
- Competitive remuneration: Market-related salary, benefits, and performance incentives.
Key Performance Indicators (KPIs)
- Client satisfaction scores and positive feedback.
- Efficiency in managing queues and reducing waiting times.
- Accuracy in assisting with self-service transactions.
- Achievement of branch service and sales targets.
- Compliance with policies and operational procedures.
Application Process
To apply:
- Visit the Capitec Bank careers portal at www.capitecbank.co.za.
- Search for “Bank Better Champion” opportunities in your preferred location.
- Submit your application with a detailed CV and certified Grade 12 certificate.
- Complete all required assessments during the recruitment process.
Only online applications will be considered. Applications via email or post will not be accepted.
Conclusion
Becoming a Bank Better Champion at Capitec Bank is not just a job — it’s a stepping stone into the world of banking and financial services. This role gives you the chance to build strong customer service skills, gain invaluable experience, and contribute to the success of South Africa’s fastest-growing retail bank.
If you’re between 18–35 years old, passionate about people, and eager to learn, this opportunity is tailor-made for you.
Join Capitec today — and help us make banking better for everyone.
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